Assistant Manager

Description

• Act as a primary point of contact for tenants, ensuring professional handling of inquiries, service requests, and escalations.
• Support and manage tenant move-in and move-out processes, including access approvals, fit-out coordination, inspections, and handovers.
• Track response times, resolution status, and recurring issues.
• Ensure tenant adherence to fit-out guidelines, house rules, and operational procedures.
• Coordination with FM & Internal Stakeholders
• Monitor tenant compliance with lease obligations, operational policies, and health, safety, and environmental requirements.
• In addition to all job specific responsibilities, all employees are required to adhere to all Khidmah health, safety and environmental (HSE) policies, procedures, practices, and relevant legal and statutory health, safety and environmental requirements and obligations. All employees are personally responsible to familiarize themselves with these policies, procedures, practices, updates, etc. Khidmah HSE department regularly updates existing and introduce new policies, procedures and practices and each employee is personally responsible to ensure they stay updated and compliant with all such updates and new additions.
• Liaise with internal stakeholders, including Property Management, Leasing, Finance, and Legal, to ensure seamless service delivery.
• Prepare periodic reports on tenant services performance and improvement opportunities.
• Comply with Khidmah Information Security Policies
• Maintain accurate tenant records, approvals, and correspondence.
• Identify opportunities to improve operational efficiency and service delivery standards.
• Escalate non-compliance issues in coordination with Property Management and HSE teams.
• Ensure timely resolution of tenant issues in line with agreed service levels and customer experience standards.
• Support cross-functional collaboration to resolve tenant-related issues efficiently.
• Restrict use to authorized purposes, Protect access accounts, privileges and associated passwords.
• To support, manage, and continuously enhance the delivery of tenant services by acting as a key liaison between tenants, property management, facilities teams, and service providers.
• Coordinate closely with Facilities Management, Security, Housekeeping, Technical, and HSE teams to address tenant requirements.
• Support initiatives aimed at enhancing tenant experience, engagement, and service quality.
• Coordinate the closure of outstanding issues during handover stages.
• Monitor and update tenant service requests using CAFM/CRM systems.
• Ensuring timely resolution of tenant requirements, compliance with lease obligations and operational standards, and the consistent delivery of a high-quality tenant experience that supports tenant satisfaction, retention, and overall asset performance
• Ensure whoever handles sensitive company information have taken the Security Awareness Training
• Contribute to the implementation of tenant service policies, procedures, and best practices.
• Maintain positive relationships with tenants to support satisfaction and retention.
• Be aware of and fulfil their information security responsibilities

Requirements

2–3 years in a tenant services, coordination, or client-facing role

• Strong coordination and organizational skills to manage daily IFM and tenant operations.
• Effective communication and stakeholder-management abilities with clients, tenants, and internal teams.
• Not Disable his/her OS firewall and/or Antivirus
• 4–6 years in tenant services, property management, facilities management, or related customer-focused roles.
• Ability to supervise teams, delegate tasks, and maintain service efficiency.
• Problem-solving skills with the ability to handle operational issues and support timely resolutions.
• Analytical ability to monitor KPIs, review reports, and support performance improvement.
• Proficiency in MS Office and operational systems such as CAFM/SAP.
• Continuous Improvement & Tenant Experience
• Know how to report a security incident (to IT ServiceDesk or InfoSec).
• Good understanding of HSE practices, service quality standards, and compliance requirements.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance