Residential Services Manager

Description

• Promote and manage resident services, training the concierge team and maintaining strong resident relationships.
• Act as the key liaison between the Estate Manager, Managing Agent, client and residents, including regular site walk-rounds.
• Monitor contractors working within the common areas, ensuring they log in /out and are working to their prescribed method statements and risk assessments; take appropriate action to notify residents and protect the communal areas.
• Manage contractor services in collaboration with the Facilities Manager, engineering and spa teams, ensuring safe and compliant working practices.
• To maintain effective all-round control of the front of house team through delegation and co-ordination in addition to carrying out all regular concierge duties as required.
• Monitor contractor activity, ensure compliance with RAMS and H&S procedures, log incidents, assist with audits, and support CCTV monitoring and estate reporting.
• Maintain resident and tenant records, manage key control procedures, and handle mail, deliveries and access arrangements.
• Plan and deliver resident events and communications, including newsletters and community engagement initiatives.
• Ensure the development is maintained to high standards and operates efficiently, acting as the central point of coordination for on-site activities.
• Manage and coordinate the front-of-house team, ensuring effective delegation and delivery of day-to-day concierge services. Oversee staff administration including rotas, annual leave, overtime, uniforms, inductions and training via HR systems.
• Carry out daily estate inspections and report defects, security issues and health and safety concerns.
• Track and complete service requests, manage stock levels, and raise purchase requests as required.

Requirements

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance