Description
crm management
proposal prep
account reporting
contract negotiation
client relations
delivery estimation
The Account Manager role leads the company’s efforts in developing and retaining existing corporate accounts. Their primary goal is to ensure customer satisfaction, retention, and growth. They play a crucial role in the success of the division by leading strategic planning for their accounts, client relationship management, and collaboration with cross-functional teams to ensure the delivery of high-quality services. The Account Manager leads the internal team (design, sales support, project management, install) in ensuring a successful delivery of services for their clients.
- Serves as the “quarterback” throughout the entire process from initial request through project punch/completion
- Develop account plans and strategies to achieve sales targets and growth.
- Ensure that clients are satisfied with the services provided.
- Attends all sales staff meetings, company meetings, and training seminars as may be required.
- Manage contract renewals and negotiate terms as needed.
- Build and maintain strong, long-lasting relationships with clients.
- Act as the main point of contact between the client and the company.
- Manage internal processes
- Assist in the preparation of proposals, presentations, and contracts.
- Collaborate with other departments such as marketing, finance, and operations to ensure seamless service delivery.
- Prepare and present regular account status reports to management and clients.
- Maintain a fully updated CRM system
- Collaborate with internal teams to find solutions to client challenges.
- Ensure clear and effective communication between the client and internal teams.
- Communicate regularly with clients to update them on project progress, new offerings, and industry trends.
- Identify opportunities for upselling or cross-selling products and services.
- Address and resolve client issues promptly and effectively.
- Prepares reports of business transactions and keeps expense accounts.
- Coordinate with internal teams to meet client expectations.
- Estimate date of delivery to customer, based on knowledge of manufacturers’ production and delivery schedules.
Requirements
crm
project management
bachelor's
leadership
communication
problem solving
Strategic thinking and problem-solving ability.
Strong understanding of industry trends and market dynamics.
Proven experience in a relationship-building role.
Bachelor's degree in Business, Marketing, or a related field; or one to two years related experience and/or training; or equivalent combination of education and experience
Exceptional communication and interpersonal skills.
Proficient in using CRM software and project management tools.
Thrive in a fast-paced work environment
Demonstrated leadership and team management experience.
- Understand clients' needs and objectives.
Benefits
Ø Competitive Benefits/Salary
Ø Incredible Working Showroom
Training + Development
Information not given or found
