Rental Account Manager (Commission)

Description

• Attend training and development programs as outlined in the Talent Management process, and as determined from time to time by management (may include sales training, technical training, skills training, etc.)
• Interface with Toromont CAT customers exemplifying behaviours that reflect Toromont CAT’s culture and values. Provide trusted advisor services to our customers to ensure that Toromont CAT is their first choice in services.
• Follow up on customer requirements and quotes. Develop response to customer needs and prepare quotes, technical submissions, etc. Engage the Management team as required to develop and execute the business
• Participate in appropriate industry associations, training sessions, customer events, etc.
• Assist with the collection of outstanding customer payments and distribute settlements related to parts and service work performed
• Complete administrative portion of the role including but not limited to Saleslink, IRS and other reporting to ensure good record keeping and providing enough information to allow management to make good business decisions.
• Respond to customer rental product inquiries in a timely manner to determine the appropriate actions
• Review detailed specifications and tenders to determine the right product offerings and submit bids accordingly to ensure all Toromont Financials and risk management objectives are met for all quotes
• Utilize planning tools and evaluate customer opportunities, marketplace opportunities and economic trends. Develop as a minimum a business plan and territory plan per year. In addition, as required develop and submit quarterly and/or weekly planning.
• Complete call reports following each customer meeting and maintain Sales Link database to ensure customer information and sales activities are up to date
• Identify and proactively engage in product sales calls with prospective customers and distribute other leads to the appropriate market segment Account Manager (EPG and Industrial) or Product Support Account Manager (PSAM)
• Develop and maintain relationships with cross functional teams, branch support staff and engage them in activities to ensure proper alignment of goals
• Participate in workplace safety, environmentally sound, healthy behaviours and objectives at all times in support of Toromont’s Health and Safety Policy/Programs and best practices
• Provide second line technical support for customers by working closely with Project Managers and PSSR
• Remain current on market conditions, competitive intelligence and pricing to provide feedback to management, inside sales and Caterpillar

Requirements

• Strong communication skills to effectively interact across all levels of the organization and our customers
• Solid business and financial acumen with advanced understanding of business principles, company policies and objectives
• Valid Passport and valid Driver’s License with a clean Driver’s Abstract
• Self-motivated and adaptable to changing and multiple priorities to meet aggressive deadlines in a fast paced environment
• Demonstrate excellent communication skills
• Demonstrate a nature of curiosity and good questioning and listening
• College Degree or equivalent industry experience
• Solution focused and customer centric with effective interpersonal and team building skills
• Knowledge of the Rental Power Industry is preferred
• Demonstrate an ability and willingness to plan and prepare
• Well-developed analytical, organizational and problem solving skills with a high sense of urgency
• Demonstrate and ability to develop rapport and relationships
• 5 years of rental and/or marketplace experience OR has been training through succession planning and talent management to take on an Account Management role.
• Willing and able to travel and work flexible hours in support of the business needs
• Computer literate with proficiency in Microsoft Application
• High aptitude for negotiating, developing business plans/strategies, budgets and implementing service related programs

Benefits

• An opportunity for flexible work schedules and opportunities across multiple locations across Eastern Canada
• Working for the best in class equipment dealer and with the premium Caterpillar brand
• Competitive total rewards including: wages, benefits, and premiums (as eligible)
• Opportunities to continuously Learn, Grow and Develop with our Toromont team through our internal Training teams that are geared for your success

Training + Development

Interview process

Visa Sponsorship

Security clearance