Description

In this centralized quality assurance role, you will validate technician workmanship across BFC’s markets by reviewing high‑volume photo and image documentation. Using the BFConnect system and SafetyCulture, you will apply consistent audit criteria, document findings, and drive corrective actions to ensure work meets BFC standards and provides clear, evidence‑based analysis for operations leaders and customers.

Your daily duties will include auditing technician‑submitted photos for completeness and compliance, initiating and tracking rework tickets, escalating critical safety or compliance issues, producing market‑level quality insights and scorecards, and supporting customer reporting with organized documentation. You will also collaborate with operations, training, and safety teams to translate trends into targeted coaching and process improvements while maintaining audit tools and participating in calibration sessions.

• Review technician-submitted photos/images to confirm completeness, accuracy, and adherence to BFC scope, procedures, and documentation standards.
• Apply standardized audit criteria to identify defects, omissions, inconsistencies, and compliance gaps based on visual evidence.
• Validate correct labeling, sequencing, and minimum photo requirements to ensure jobs are defensible and customer-ready.
• Initiate rework/service calls in BFConnect when audits indicate incomplete or poor-quality workmanship; document deficiencies and required corrective actions clearly.
• Track rework status to closure, re-audit completed work, and verify corrective actions fully resolve issues.
• Escalate critical findings (safety, compliance, high customer impact, repeat failure patterns) to Operations leadership with supporting evidence.
• Provide actionable quality insights by market/region/technician (as applicable), including defect categories, repeat issues, and corrective action outcomes.
• Produce routine quality summaries/scorecards and communicate trends, risks, and improvement opportunities to market and regional leaders.
• Identify training opportunities and partner with Operations, Training, and Safety to translate trends into targeted coaching, job aids, and process improvements.
• Support customer reporting with clear, evidence-based narratives: what was completed, what is missing/deficient, required remediation, and verification of completion.
• Ensure documentation is organized and consistent to support transparency, customer confidence, and issue resolution.
• Use BFConnect to review documentation, initiate tickets/service calls, track corrective actions, disposition audits, and support reporting inputs.
• Use SafetyCulture to execute checklists/audits, reference standard work, capture trend inputs, and maintain program documentation.
• Participate in calibration sessions to align scoring interpretation and ensure consistent application of standards.
• Maintain and improve audit tools (checklists, defect categories, photo standards, SOP references) within SafetyCulture and applicable systems.

Requirements

The role requires a high school diploma (or equivalent) and at least two years of experience in quality assurance, auditing, or a detail‑intensive operational support function, with a preference for field‑service exposure. Candidates must demonstrate consistent application of standards, strong written communication, proficiency with workflow systems such as BFConnect and SafetyCulture, and solid organizational and time‑management skills. Preferred experience includes supporting technician‑driven operations, defect categorization and trend reporting, and participation in calibration sessions to uphold quality standards.

• High school diploma or equivalent required; Associate’s degree or relevant coursework preferred.
• 2+ years of experience in quality assurance, auditing, operations support, or a similarly detail-intensive review function (field-service exposure preferred).
• Demonstrated ability to apply standards consistently, make evidence-based decisions, and document findings clearly.
• Strong written communication skills for audit notes, escalations, and customer-facing summaries.
• Proficiency using operational systems and structured workflows; ability to become highly effective in BFConnect and SafetyCulture (or similar systems).
• Strong organization, time management, and ability to deliver outcomes in a metrics-driven environment.
• Experience supporting technician-driven operations (field services, maintenance, installation, construction, inspections).
• Experience with defect categorization, trend reporting, and continuous improvement methods (recurring issue identification, root-cause themes).
• Experience participating in calibration/scoring sessions and maintaining consistent quality standards across distributed teams.

Benefits

• Stable, essential work with a company that operates nationwide and invests in its people.
• Clear expectations and support in the field—training, tools, and leader coaching to help you succeed.
• Opportunities to grow into lead, supervisor, or other roles as you build experience.
• Competitive pay and benefits, with a team environment that values reliability, quality, and customer service.

Training + Development

Interview process

Visa Sponsorship

Security clearance