Customer Insight Analyst
Metropolitan Thames Valley
Analyze customer satisfaction data, manage surveys, and deliver insights to improve services.
24 days ago ago
£35,153 - £37,003
Intermediate (4-7 years), Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Beeston, England, United Kingdom
Hybrid
Company Size
2,000 Employees
Service Specialisms
Property Development
Construction Services
Project Management
Design
Engineering
Sector Specialisms
Affordable Housing
Residential
Project Management
Cost Consultancy
Architecture
Principal Designer
Employers’ Agent
Role
What you would be doing
data cleaning
technical support
survey management
- Working with large data sets, including identification and correction of inconsistencies
- A team player, setting out Customer Insight Interviewers up for success, troubleshooting any technical questions and offering guidance and support in how to approach and prioritise the monthly survey targets
What you bring
qualtrics
powerbi
snowflake
informatica
sql
data modelling
- A curious nature, proactively identifying data inconsistencies or opportunities and proactively approaching and applying solution ideas
- Experience of Qualtrics XM is desirable, including troubleshooting, creation and distribution of surveys
- The ability to explain complex information in language that is easily understood by the business
- Confident in the use of PowerBI, creating reports and managing workspaces
- Excellent attention to detail and time management skills
- Proficient in managing stakeholders and communicating effectively
- Proficient, with hands on experience of using data quality, data lake, integration and master data management concepts and tools (Snowflake and Informatica knowledge preferred)
- The ability to identify the root cause of any problem, rather than just the symptoms
- Skilled in documenting and defining important processes and functions for a variety of audiences
- Strong Microsoft Office knowledge (specifically Excel)
- Good Data Modelling experience and SQL knowledge, with table design and creation as a minimum standard (ability to manipulate fields, insert, delete and move data is desirable)
- Access to extensive learning and training opportunities with Wisebox platform
- Supported family friendly approach with extended parental leave
- Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues
- Career progression across the organisation with our mentoring/coaching programmes, apprenticeships and career planning support
- Hybrid Working - Dependent on job role and department
- 28 days annual leave plus 8 bank holidays (pro rata for part time) per year
- Cycle2work scheme
- An additional ‘Beliefs day’ once a year to have an extra a day off
- 2 volunteering days per year for things like helping out in local communities
- Employee Assistance Programme- We are committed to the wellbeing of our colleagues and support this as an organisation
- Option to buy or sell up to 5 days annual leave per year
- Enhanced pension with matched contributions of up to 9%
- Life assurance cover 3 x your salary
- Health cash plan scheme for your everyday healthcare needs which you can add your family members too
- Tenancy deposit – interest free loan to help with rental deposits and season Ticket loan
Information not given or found
Interview process
- in-person interviews scheduled between 29 oct and 06 nov.
- no visa sponsorship offered.
Information not given or found
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Company
Overview
- Formed through the merger of Metropolitan Housing Trust and Thames Valley Housing, the company is a leading housing association.
- Committed to building sustainable communities, providing affordable housing solutions, and offering a range of housing services.
- Focuses on developing new homes, managing a growing portfolio, and providing support to vulnerable individuals and families.
- Specializes in residential and commercial property management, construction, and housing for diverse communities.
- Known for tackling complex challenges within the housing sector, consistently innovating in the design and delivery of its projects.
- Key areas include affordable housing, regeneration projects, and supporting local communities with vital housing services.
- Has established a strong reputation for delivering quality developments that meet the diverse needs of residents.
- With a history rooted in social impact, continues to drive forward initiatives that improve lives across the UK.
- Customer-focused
- Respectful and inclusive
- Act with integrity
- Innovative and forward-thinking
- Committed to creating better futures
- Collaborative and team-oriented
- Empowerment of individuals to achieve their potential
2050
Net Zero Target Year
Aiming to achieve net zero carbon emissions by this year.
- Committed to reducing carbon emissions and energy consumption
- Focus on energy efficiency in new developments and retrofitting existing properties
- Adopting green technologies and materials in construction
- Promoting sustainable living through eco-friendly homes and services
40% Gender Balance
Board Representation
Achieves notable gender balance at the board level with significant female representation.
- Commitment to diverse talent recruitment
- Focus on creating a culture of inclusion across all levels
- Regular reviews of pay equity to ensure fairness
- Development of leadership pathways for underrepresented groups
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