Coordinate operations safely and efficiently in accordance with established policies and standard operating procedures (SOPs), ensuring efficient and accurate communication through various methods to accomplish operational tasks.
Review performance metrics and routinely improve the process of making optimal and effective task assignments.
Stop work when an unsafe condition or act is likely to cause harm to people, the environment, the company or guest assets.
Maintain accurate records on time worked and services performed, and reconcile data between software and online systems as needed.
Learn and understand base operations and how all teams contribute to the execution of a task.
Plan, delegate, and work closely with all team members, guests, vendors, and aircraft crew members to ensure service needs are met and that an exceptional guest experience is provided.
Proactively prepare for arriving/departing aircraft, identify and coordinate open and upcoming job tasks, and immediately speak up and/or point out observed safety concerns to all stakeholders.
Schedule and assign operational tasks to frontline team members based on requests, arrival/departure schedules, or immediate guest needs. Services to be assigned include marshalling, towing, fueling, oil, lavatory, GPU, deicing, valeting, shuttle driving, potable water, and deliveries to aircraft such as dry cleaning, catering, newspaper, ice and coffee. This position will require the performance of these services as well.
Follow emergency response procedures during critical events.
Understand, comply with, and enforce all operational, safety, and guest service requirements for all aspects of the job.
Communicate with colleagues and guests to resolve problems and delegate requests for services.
Understand, comply with, and enforce all security (physical, cyber, and data) protocols as dictated by both Signature Aviation and the airport.
Requirements
high school
microsoft
communication
adaptability
aviation exp
collaboration
Ability to adapt quickly to changing flight schedules or operational disruptions
Strong multi-tasking agility
Must be legally authorized to work in the jurisdiction of employment.
Proficient in using both verbal and digital platforms (radios, face-to-face, Teams, apps) to coordinate services
Ability to pass company background checks (criminal and motor vehicle), drug tests, meet airport background check requirements to receive and maintain an airport security badge, and be insurable by the Company's applicable insurance policies.
Minimum of 18 years of age.
High School Diploma or General Education Degree (GED).
Understanding of time conversions (UTC/ local) for flight schedules
Ability to stay calm in a fast-paced, high-pressure environment
Ability to read and comprehend documents such as safety rules, operating instructions, and procedure manuals, and for safety-sensitive tasks, in English. Clearly communicate in English with others in person, via telephone, radio communicators, and in writing
Ability to foster a cooperative and respectful working environment under pressure
Confidence to resolve misunderstandings or conflicts professionally and promptly
Demonstrate a proactive mindset and anticipate needs before they are formally requested (Ready, Greet, Connect).
Clear and concise communication (verbal and written) with diverse teams, including crew, guests, peers and management.
One year of experience in aviation ramp work, customer service or another related field
Proficient in Microsoft suite applications
Ability to work collaboratively across multi-functional teams
Benefits
Information not given or found
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
must pass company criminal and motor vehicle background checks.
must pass drug tests.
must meet airport background check requirements for a security badge.
must be insurable under the company's insurance policies.
Company
Overview
With a rich history of providing exceptional fuel services, ground handling, and aircraft maintenance, the company serves thousands of clients worldwide.
Operates across major airports, offering comprehensive services that cater to both private and commercial aviation.
The company's expertise spans fueling, maintenance, concierge services, and more, making it a go-to partner for aviation professionals.
Noteworthy for their innovation, Signature Aviation also invests in sustainable technologies and solutions that benefit both their clients and the environment.
With an extensive global footprint, Signature Aviation is consistently ranked among the top service providers in the aviation sector.
Culture + Values
Passionate about delivering safe, high-quality services to customers.
People are our greatest asset; value diversity, teamwork, and collaboration.
Continuously challenge ourselves to innovate, improve, and provide value.
Take pride in commitment to integrity and responsible decision-making.
Support a culture of safety where each individual is responsible for the safety of themselves and others.
Environment + Sustainability
2050
Net Zero Target
Aiming to reduce carbon emissions to zero by 2050 through strategic initiatives.
Focusing on sustainable aviation fuel (SAF) as a key strategy to reduce emissions.
Working with industry partners to promote environmental initiatives.
Investing in energy-efficient technologies and practices.
Implementing initiatives to minimize waste and improve recycling efforts.
Inclusion & Diversity
Committed to fostering an inclusive and diverse workforce.
Aims to enhance women's representation in leadership roles.
Provides unconscious bias training and other initiatives for an inclusive work environment.
Tracks diversity metrics to ensure progress in hiring and retaining a diverse workforce.