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Information Technology Support Specialist II (Richmond)
Rosendin
Provide end-user IT support for regional offices and job sites.
1d ago
Junior (1-3 years), Intermediate (4-7 years)
Full Time
Richmond, VA
Office Full-Time
Company Size
5,000 Employees
Service Specialisms
Electrical Services
Construction
Design-Build
Engineering
Preconstruction
Project Management
Technology Services
Maintenance Services
Sector Specialisms
Commercial
Industrial
Municipal
Highway
Transit
Aviation
Specialty Projects
Role
What you would be doing
helpdesk support
ticketing system
network support
site setup
end‑user support
system management
- Cover the HelpDesk phone queue when needed.
- Utilize our trouble‐ticketing system to document your work and facilitate communication with our clients.
- Responsible for tier 1 local network and server support of assigned offices and job sites.
- Escalate higher level issues/tickets to IT Support Specialist 3 and/or Lead.
- Act as an escalation point for junior technical IT staff.
- Responsible for providing project management for new job site setups, to include assessing job site IT support requirements, circuit ordering and implementation, equipment ordering and delivery and continued support throughout the life of the job site.
- Provide end‐user support and problem resolution including but not limited to the following: AD accounts, cell phones, tablets, desktop computers, laptop/notebook computers, printers and other peripheral hardware, and software applications.
- Responsible for implementation, configuration, coordination, control, maintenance, troubleshooting, security, usage monitoring and the development of specialized systems and operational procedures.
What you bring
microsoft 365
active directory
ios devices
cisco voip
ticketing system
associate degree
- Demonstrated success taking direction and working independently.
- System Administration and support experience would be desired
- Previous experience using an enterprise ticketing system is required.
- Experience configuring iOS devices is required.
- Must be highly proficient in Microsoft Windows and the Microsoft 365 Suite.
- Must be able to organize and manage multiple tasks in a fast‐paced environment.
- Must possess excellent written and verbal communication skills.
- Must be a team player with strong communication & customer service skills with the ability to stay on task when working independently.
- Must be proficient at troubleshooting issues over the phone, with remote assistance tools, and in person.
- Ability to be self‐motivated, proactive, and an effective team player.
- Ability to perform in a dynamic and fast‐paced and team environment
- Demonstrated ability to establish and maintain an effective follow‐up system to ensure timely and accurate handling of information requests
- General work environment – sitting for long periods, standing, walking, typing, carrying, pushing, bending. Work is conducted primarily indoors with varying environmental conditions such as fluorescent lighting and air conditioning
- Up to 25% of your time (mostly regional job sites)
- Proven ability to interact effectively and professionally with all levels of employees, both management and staff alike, vendors, clients, and others.
- Must be a self‐starter, proactive and be able to interface with end users and prioritize issues and manage user expectations.
- Occasional lifting of up to 30 lbs.
- Expected to prioritize and manage multiple tasks, changing priorities as necessary with a positive attitude.
- Must maintain technical competencies by staying current in new technologies.
- Engineering and Construction Related Industry Knowledge desired
- Excellent customer skills, including maintaining focus on the customer issues in a fast-paced environment with the ability to empathize with and prioritize customer needs.
- Demonstrated ability to use discretion and sensitivity when handling confidential information.
- Associate degree in Information Technology, Computer/Information Science, or equivalent years of experience.
- Must possess working knowledge and practical experience of the following technologies: Networking, Active Directory, Microsoft 365, Mobile Device Management, Cloud Storage, Local Server, Remote Software, Cyber Security, Conference Room AV, Cisco VOIP, and Video Conferencing software.
- Proficient at documenting processes and procedures.
- 3+ years of practical IT experience required
- Experience with Cisco network equipment is a plus.
- Must adapt to the demands of Rosendin users including field personnel, office employees, and all levels of management to the senior level.
- Term Life, AD&D Insurance, and Voluntary Life Insurance
- 17 PTO days per year plus 10 paid holidays
- ESOP – Employee Stock Ownership
- Disability Income Protection Insurance
- Pre-tax Flexible Spending Plans (Health and Dependent Care)
- We fully comply with the ADA and applicable state law, including considering reasonable accommodation measures that may enable qualified disabled applicants and employees to perform essential functions.
- Annual bonus program based upon performance, profitability, and achievement
- Charitable Giving Match with our Rosendin Foundation
- 401 K
- Medical, Dental, Vision Insurance
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
Company
Overview
1919 Founded
Company Established
Rosendin was established in 1919, marking over a century of contributions to the electrical contracting industry.
- Provides comprehensive services in electrical design, installation, and maintenance.
- Works on projects across various sectors, from high-rise buildings to large-scale infrastructure.
- Specializes in both traditional electrical systems and cutting-edge energy solutions, including solar and sustainable technologies.
- Known for its high-quality work on complex, large-scale commercial, industrial, and utility projects.
- Reputation for safety and technical expertise makes it a go-to partner for major contractors and developers.
- Continues to adapt to evolving technologies and client needs, including expanding into smart building solutions.
- Building Quality, Building Value, Building People.
- Vision/Purpose: Lead. Inspire. Build.
- Core Values: WE CARE: We are an organization built on integrity. We create an environment that empowers people to work safely, to be at their best, and to respect one another.
- Core Values: WE LISTEN: Our success is based on hearing and understanding the objectives of our customers. We build relationships.
- Core Values: WE SHARE: We collaborate, we inspire, we challenge one another.
- Core Values: WE INNOVATE: People will remember us for the solutions we provide. Entrepreneurial ideas are encouraged and promoted continuously raising industry standards.
- Core Values: WE EXCEL: The quality of our work will represent us for years to come. We take pride in what we build. It is our legacy.
Women 9%
Construction Workforce
Percentage of women in the construction workforce industry-wide.
Craft Roles 3%
Industry Representation
Percentage of women in craft roles within the construction industry.
Black 6%
Construction Workforce
Percentage of Black or African American workers in the construction workforce compared to 12% of the overall U.S. workforce.
46% Closeted
LGBTQ+ Workers
Percentage of LGBTQ+ workers who remain closeted at work, as highlighted by industry statistics.
- Zero tolerance for discrimination, harassment, hazing, and bullying; committed to building a culture that is diverse, safe, welcoming, and inclusive.
- Promoting equality and diversity through meaningful action including education, training, donations, and partnerships.
- By 2020, committed to the AGC Culture of Care pledge to create an environment where every employee has the opportunity to reach their full potential.
- By 2030, the company aims to win hearts and minds of employees, attract and retain the best talent, and promote from within.
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