Account Manager (Boston, MA) at Hqo in Boston, MA | USD179,500-192,500 | Kablio

Role

Description

renewal management

hubspot tracking

upsell identification

account planning

business reviews

stakeholder relations

Own the renewal process for your account portfolio, ensuring on-time completion and high retention.
Track renewal and upsell pipelines in HubSpot and ensure all contract and customer data is accurate.
Share customer feedback and insights that help refine feature development, messaging, and service improvements.
Collaborate with Finance and Legal on pricing, terms, and agreement execution.
Identify relevant upsell opportunities based on product usage, customer goals, and market needs.
Partner with CS, AEs, and Product to build coordinated account plans and maintain proactive customer engagement.
Work with Customer Success to ensure customers are fully supported and engaged across their portfolio.
Serve as a reliable commercial partner who understands customer workflows, priorities, and success metrics.
Develop and maintain relationships with mid-level stakeholders, property teams, and operational leaders.
Identify satisfied customers who can serve as references, provide testimonials, or participate in marketing initiatives.
Lead recurring check-ins and periodic business reviews to highlight adoption, usage trends, and ROI.
Strengthen HqO’s presence across your accounts and in the broader CRE community.

Requirements

hubspot

crm

saas

relationship mgmt

communication

3‑5 yrs

Strong organizational skills, attention to detail, and comfort managing multiple accounts simultaneously.
Proven ability to meet or exceed renewal and upsell targets.
Strong relationship management skills with experience supporting a large or diverse account portfolio.
Familiarity with CRM platforms (HubSpot preferred).
Clear and confident communication skills with the ability to run effective check-ins and business reviews.
3–5 years of account management or customer-facing experience, ideally in SaaS, PropTech, or real estate technology.

Benefits

Unlimited time off to recharge
Access to professional development tools, like free membership to LinkedIn Learning (thousands of expert-led courses)
Comprehensive medical, dental & vision plans for you and your dependents
Fully paid parental leave (12 weeks), in addition to state and federal leave standards
Pre-tax commuter benefits for qualified travel expenses

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

2018

Founded

The company was established in 2018 by a team of visionaries aiming to transform the way people experience space.

32 Countries Served

The company operates across 32 countries, reaching a global audience with its innovative solutions.

400M+

Square Feet Managed

The company manages over 400 million square feet of commercial space, showcasing its extensive reach and impact.

$200M+

Funding Secured

The company has secured over $200 million in funding, reflecting strong investor confidence in its platform and vision.

Reimagining how people experience space through tenant-centric digital tools for landlords and property teams.
Already deployed across 1,500+ properties worldwide and trusted by 57% of Fortune 100 companies.
Typical projects include experience management implementations, intelligence dashboards, and amenity marketplaces.
Specializes in property operations, tenant engagement, workspace booking, and platform intelligence.

Culture + Values

$1.2B

Global Revenue in FY2023

The company achieved its highest revenue to date, reflecting strong growth and market leadership in its industry.

A team culture built on passion, intelligence, and dedication drives exceptional client value through innovative solutions.
Success is prioritized through cross-functional collaboration and transparent communication, ensuring accountability across teams.
Customer satisfaction is at the heart of everything, with a relentless focus on meeting and exceeding client expectations.
Empowerment is central to the company’s structure, allowing employees to make impactful decisions independently and drive results.

Environment + Sustainability

2030

Net Zero Target

Aiming to achieve net zero carbon emissions by this year.

Improving energy efficiency of buildings.
Promoting sustainable workplace solutions.
Designing products to reduce energy usage and streamline operations.
Minimizing waste and maximizing resource efficiency.
Assessing supply chain for environmental impact reduction.

Inclusion & Diversity

40% Leadership

Gender Diversity

Representation of women in leadership roles.

Fosters a diverse and inclusive workplace where every team member feels valued and respected.
Aims to create a workplace with equal opportunities for advancement and growth.

Articles

About Us

Our Customers

Enterprise Services

Workplace Convenience Services

Role

Description

renewal management

hubspot tracking

upsell identification

account planning

business reviews

stakeholder relations

Own the renewal process for your account portfolio, ensuring on-time completion and high retention.
Track renewal and upsell pipelines in HubSpot and ensure all contract and customer data is accurate.
Share customer feedback and insights that help refine feature development, messaging, and service improvements.
Collaborate with Finance and Legal on pricing, terms, and agreement execution.
Identify relevant upsell opportunities based on product usage, customer goals, and market needs.
Partner with CS, AEs, and Product to build coordinated account plans and maintain proactive customer engagement.
Work with Customer Success to ensure customers are fully supported and engaged across their portfolio.
Serve as a reliable commercial partner who understands customer workflows, priorities, and success metrics.
Develop and maintain relationships with mid-level stakeholders, property teams, and operational leaders.
Identify satisfied customers who can serve as references, provide testimonials, or participate in marketing initiatives.
Lead recurring check-ins and periodic business reviews to highlight adoption, usage trends, and ROI.
Strengthen HqO’s presence across your accounts and in the broader CRE community.

Requirements

hubspot

crm

saas

relationship mgmt

communication

3‑5 yrs

Strong organizational skills, attention to detail, and comfort managing multiple accounts simultaneously.
Proven ability to meet or exceed renewal and upsell targets.
Strong relationship management skills with experience supporting a large or diverse account portfolio.
Familiarity with CRM platforms (HubSpot preferred).
Clear and confident communication skills with the ability to run effective check-ins and business reviews.
3–5 years of account management or customer-facing experience, ideally in SaaS, PropTech, or real estate technology.

Benefits

Unlimited time off to recharge
Access to professional development tools, like free membership to LinkedIn Learning (thousands of expert-led courses)
Comprehensive medical, dental & vision plans for you and your dependents
Fully paid parental leave (12 weeks), in addition to state and federal leave standards
Pre-tax commuter benefits for qualified travel expenses

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

2018

Founded

The company was established in 2018 by a team of visionaries aiming to transform the way people experience space.

32 Countries Served

The company operates across 32 countries, reaching a global audience with its innovative solutions.

400M+

Square Feet Managed

The company manages over 400 million square feet of commercial space, showcasing its extensive reach and impact.

$200M+

Funding Secured

The company has secured over $200 million in funding, reflecting strong investor confidence in its platform and vision.

Reimagining how people experience space through tenant-centric digital tools for landlords and property teams.
Already deployed across 1,500+ properties worldwide and trusted by 57% of Fortune 100 companies.
Typical projects include experience management implementations, intelligence dashboards, and amenity marketplaces.
Specializes in property operations, tenant engagement, workspace booking, and platform intelligence.

Culture + Values

$1.2B

Global Revenue in FY2023

The company achieved its highest revenue to date, reflecting strong growth and market leadership in its industry.

A team culture built on passion, intelligence, and dedication drives exceptional client value through innovative solutions.
Success is prioritized through cross-functional collaboration and transparent communication, ensuring accountability across teams.
Customer satisfaction is at the heart of everything, with a relentless focus on meeting and exceeding client expectations.
Empowerment is central to the company’s structure, allowing employees to make impactful decisions independently and drive results.

Environment + Sustainability

2030

Net Zero Target

Aiming to achieve net zero carbon emissions by this year.

Improving energy efficiency of buildings.
Promoting sustainable workplace solutions.
Designing products to reduce energy usage and streamline operations.
Minimizing waste and maximizing resource efficiency.
Assessing supply chain for environmental impact reduction.

Inclusion & Diversity

40% Leadership

Gender Diversity

Representation of women in leadership roles.

Fosters a diverse and inclusive workplace where every team member feels valued and respected.
Aims to create a workplace with equal opportunities for advancement and growth.

Articles

About Us

Our Customers

Enterprise Services

Workplace Convenience Services