Account Manager at Bellrock Group in Paddington, England, United Kingdom | Kablio

Role

Description

contract management

work closure

supply chain

kpi reporting

client relations

health safety

Manage the overall Contract performance (outputs) by conducting regular client reviews.
Ensure and improve the delivery of service excellence across the Account through maximising efficient and effective working practices and actively sharing best practice.
Monitor and drive timely closure of all PPM, reactive, quoted and remedial Works.
Work with the client to determine any additional services that Bellrock Group may be able to offer to support the business.
Promote a positive Health and Safety culture ensuring any issues and areas of concern are addressed or escalated as necessary.
Build strong internal and external stakeholder relationships to support the successful delivery of the Contract.
Support the bidding process as required.
Identify any internal/external supply chain performance issues liaising with colleagues to address and rectifying them.
Build effective supply chain relationships to enable the Contract deliverables.
Promote the ‘Bellrock’ culture within the business.
Build strong client relationships based on trust to enable a true partnership.
Work with the billing department to resolve any issues or bottlenecks.
Provide reports to the client for work in progress.
Provide weekly/monthly reporting on performance against KPI’s and client specific data as required ensuring that delivery of planned, reactive, quoted and remedial works meet or beat the KPIs.

Requirements

iwfm level 4

excel

facilities management

degree

it literate

IWFM Level 4 Qualified or working towards Level 4
IT literate, particularly Excel – including data manipulation
Facilities Management qualification or equivalent
Educated to degree level

Benefits

Embrace learning and personal development opportunities.

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

The company has built a strong reputation in the property and facilities management industry, offering comprehensive services that meet the needs of a wide range of sectors.
With decades of experience, the company delivers cutting-edge solutions for the management of buildings, facilities, and infrastructure, ensuring operational efficiency for clients.
The company works with diverse clients, including those in retail, healthcare, education, and commercial sectors, providing tailored facilities management and maintenance services.
The company's portfolio spans both large-scale and smaller projects, with an emphasis on sustainable practices and innovative technology that enhance building operations.
Notable projects include the management of high-profile commercial spaces, multi-location retail properties, and critical healthcare facilities, ensuring smooth daily operations and safety.
The company has expanded its reach by leveraging technology, integrating advanced systems to streamline workflows, improve client satisfaction, and optimize cost management.
The company maintains a forward-thinking approach, continuously evolving to meet the needs of a rapidly changing market, and positioning itself as a leader in the sector.

Culture + Values

Ask Why – we seek to learn more and be better at what we do. We are curious and inquisitive about how things could be done better.
Be Kind – we respect people for who they are and the contribution they make.
Dare To Be Different – we go beyond the ordinary to be extraordinary.
Do The Right Thing – we strive to do what is right, every time, with integrity.
Smash It! – we seize the moment, do our best, and hit it out of the park.
Inspiring People to Achieve Amazing Things and Be a Trusted Partner for our Customers
Transforming Places ‑ Empowering Performance ‑ Sustaining the Planet

Environment + Sustainability

2040 Goal

Net-Zero Commitment

Committed to achieving net-zero carbon emissions by 2040, ten years ahead of the Paris Agreement.

100% Renewables

Electricity from Renewables

Aims to source 100% of electricity consumption from renewable energy by 2025.

33% Reduction

Construction Emissions

Aims to reduce carbon emissions from construction materials by 33% by 2024.

50% Reduction

Business Flights

Aims to reduce business flight emissions by 50% by 2026.

Transitioning to electrified vehicle fleet and incentivising clients similarly
Transferring corporate office power and heat generation to renewables

Inclusion & Diversity

12 Weeks Maternity

Enhanced Family Leave Duration

Employees receive 12 weeks of full-pay maternity leave, 27 weeks statutory leave, 2 weeks full-pay paternity leave, and adoption benefits.

Belonging at Bellrock DE&I strategy established from scratch under Chief People Officer
Focus on equity (allocating resources/opportunities according to individual needs)
Goal: create a workplace where people can be their authentic selves and thrive
Board-level position for DE&I via Chief People Officer
Gender Pay Report published (implies transparency)
No numerical gender breakdown publicly disclosed

Articles

Contact

Find Us

Careers – Our Locations

Role

Description

contract management

work closure

supply chain

kpi reporting

client relations

health safety

Manage the overall Contract performance (outputs) by conducting regular client reviews.
Ensure and improve the delivery of service excellence across the Account through maximising efficient and effective working practices and actively sharing best practice.
Monitor and drive timely closure of all PPM, reactive, quoted and remedial Works.
Work with the client to determine any additional services that Bellrock Group may be able to offer to support the business.
Promote a positive Health and Safety culture ensuring any issues and areas of concern are addressed or escalated as necessary.
Build strong internal and external stakeholder relationships to support the successful delivery of the Contract.
Support the bidding process as required.
Identify any internal/external supply chain performance issues liaising with colleagues to address and rectifying them.
Build effective supply chain relationships to enable the Contract deliverables.
Promote the ‘Bellrock’ culture within the business.
Build strong client relationships based on trust to enable a true partnership.
Work with the billing department to resolve any issues or bottlenecks.
Provide reports to the client for work in progress.
Provide weekly/monthly reporting on performance against KPI’s and client specific data as required ensuring that delivery of planned, reactive, quoted and remedial works meet or beat the KPIs.

Requirements

iwfm level 4

excel

facilities management

degree

it literate

IWFM Level 4 Qualified or working towards Level 4
IT literate, particularly Excel – including data manipulation
Facilities Management qualification or equivalent
Educated to degree level

Benefits

Embrace learning and personal development opportunities.

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

The company has built a strong reputation in the property and facilities management industry, offering comprehensive services that meet the needs of a wide range of sectors.
With decades of experience, the company delivers cutting-edge solutions for the management of buildings, facilities, and infrastructure, ensuring operational efficiency for clients.
The company works with diverse clients, including those in retail, healthcare, education, and commercial sectors, providing tailored facilities management and maintenance services.
The company's portfolio spans both large-scale and smaller projects, with an emphasis on sustainable practices and innovative technology that enhance building operations.
Notable projects include the management of high-profile commercial spaces, multi-location retail properties, and critical healthcare facilities, ensuring smooth daily operations and safety.
The company has expanded its reach by leveraging technology, integrating advanced systems to streamline workflows, improve client satisfaction, and optimize cost management.
The company maintains a forward-thinking approach, continuously evolving to meet the needs of a rapidly changing market, and positioning itself as a leader in the sector.

Culture + Values

Ask Why – we seek to learn more and be better at what we do. We are curious and inquisitive about how things could be done better.
Be Kind – we respect people for who they are and the contribution they make.
Dare To Be Different – we go beyond the ordinary to be extraordinary.
Do The Right Thing – we strive to do what is right, every time, with integrity.
Smash It! – we seize the moment, do our best, and hit it out of the park.
Inspiring People to Achieve Amazing Things and Be a Trusted Partner for our Customers
Transforming Places ‑ Empowering Performance ‑ Sustaining the Planet

Environment + Sustainability

2040 Goal

Net-Zero Commitment

Committed to achieving net-zero carbon emissions by 2040, ten years ahead of the Paris Agreement.

100% Renewables

Electricity from Renewables

Aims to source 100% of electricity consumption from renewable energy by 2025.

33% Reduction

Construction Emissions

Aims to reduce carbon emissions from construction materials by 33% by 2024.

50% Reduction

Business Flights

Aims to reduce business flight emissions by 50% by 2026.

Transitioning to electrified vehicle fleet and incentivising clients similarly
Transferring corporate office power and heat generation to renewables

Inclusion & Diversity

12 Weeks Maternity

Enhanced Family Leave Duration

Employees receive 12 weeks of full-pay maternity leave, 27 weeks statutory leave, 2 weeks full-pay paternity leave, and adoption benefits.

Belonging at Bellrock DE&I strategy established from scratch under Chief People Officer
Focus on equity (allocating resources/opportunities according to individual needs)
Goal: create a workplace where people can be their authentic selves and thrive
Board-level position for DE&I via Chief People Officer
Gender Pay Report published (implies transparency)
No numerical gender breakdown publicly disclosed

Articles

Contact

Find Us

Careers – Our Locations