Operations Specialist at Fireline in Baltimore, MD | USD55,000-75,000 | Kablio

Role

Description

billing reconciliation

month-end billing

contract review

customer communication

discrepancy investigation

service delivery

Match billing with contract quotes and be able to notice even the smallest differences
Maintain focus on executing end of month billing cycle
Review scope of work and service contracts to ensure accuracy
Communicate with customers on daily basis with invoice changes
Investigate scope of work performed with billing discrepancies
Manage and oversee the service delivery for specific product lines

Requirements

college degree

2 years

pressure

deadlines

service business

scheduling

Although a college degree is preferred, we know the skills needed to be an awesome operations specialist are not always taught in the classroom. Two years of related work experience are just as impressive
Ability to work under pressure and meet deadlines
Prior experience in a service business or scheduling position

Benefits

Tools for Success: Access to leading-edge web-based productivity tools.
Retirement Planning : Participation in our Fidelity 401(k) plan with a company match, helping you save for your future.
Purpose-Driven Work Environment : We believe in working smarter, not harder. You’ll be part of a culture that values results, and we empower our team to focus on impactful work.
Health and Wellness : Comprehensive medical, dental, and vision coverage through Blue Cross to keep you and your family healthy.
Innovative Culture : We encourage a culture of experimentation and improvement. You’ll have the freedom to express your ideas and be part of a company that is always looking to improve and grow.
Flexible Dress Code : Upon joining, you’ll receive branded Encore gear and we believe in dressing for the objective, not the occasion. Most days, you can enjoy a casual work environment, but we’ll dress up when the situation calls for it.
Competitive Salary : Compensation commensurate with your experience, with the opportunity to earn performance-based bonuses tied to your personal effectiveness and contributions to the team.
Comfortable with technology (Microsoft Office) and interest in learning new technology. We work with an industry-specific program in which you will be given basic training on program usage but it is up to each individual's initiative to develop advanced skills
Life Insurance : Company-paid life insurance policy of $50,000 to give you peace of mind.

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

35 Years

Years in Business

Experience providing fire protection systems for industrial, commercial, residential, and government sectors.

Specializes in designing, installing, and maintaining advanced fire safety solutions for a broad spectrum of industries.
Serves diverse sectors including industrial, commercial, residential, and government.
Provides fire alarm, suppression, sprinkler, and emergency lighting solutions.
Notable projects include large-scale installations in high-rise buildings, transportation hubs, and sensitive government facilities.
Expertise in complex fire safety challenges in both new builds and retrofitting projects.
Emphasizes use of latest technology to ensure systems meet highest safety standards.

Culture + Values

Fireline Family – we balance a professional atmosphere with the personalization of a family owned company.
Quality – supplying the highest level of products and services in life safety.
Integrity – ethical behavior guiding our actions and decisions.
People – promote growth and development of exceptional staff.

Environment + Sustainability

Sept 30

Replacement Timeline

Replacement of AFFF foam extinguishers with water-based alternatives for Class A risks and fluorine-free foam for Class B.

30 Sep

Compliance Deadline

Compliance with EU PFHxA restrictions under REACH.

31 Dec 2030

Transition Completion

Full transition away from PFAS-containing products under EU PFHxA restrictions.

Exclude PFOA and PFOS from our products; shift away from PFAS‑containing foam extinguishers.
Apply green fire‑safety business practices—conserve, reuse, recycle—in system design.

Inclusion & Diversity

No publicly stated DEI strategy or gender‑related statistics found.

Articles

Careers

Tips About All Things Fire Protection

Fire Safety Considerations for New Restaurant Builds and Renovations

Role

Description

billing reconciliation

month-end billing

contract review

customer communication

discrepancy investigation

service delivery

Match billing with contract quotes and be able to notice even the smallest differences
Maintain focus on executing end of month billing cycle
Review scope of work and service contracts to ensure accuracy
Communicate with customers on daily basis with invoice changes
Investigate scope of work performed with billing discrepancies
Manage and oversee the service delivery for specific product lines

Requirements

college degree

2 years

pressure

deadlines

service business

scheduling

Although a college degree is preferred, we know the skills needed to be an awesome operations specialist are not always taught in the classroom. Two years of related work experience are just as impressive
Ability to work under pressure and meet deadlines
Prior experience in a service business or scheduling position

Benefits

Tools for Success: Access to leading-edge web-based productivity tools.
Retirement Planning : Participation in our Fidelity 401(k) plan with a company match, helping you save for your future.
Purpose-Driven Work Environment : We believe in working smarter, not harder. You’ll be part of a culture that values results, and we empower our team to focus on impactful work.
Health and Wellness : Comprehensive medical, dental, and vision coverage through Blue Cross to keep you and your family healthy.
Innovative Culture : We encourage a culture of experimentation and improvement. You’ll have the freedom to express your ideas and be part of a company that is always looking to improve and grow.
Flexible Dress Code : Upon joining, you’ll receive branded Encore gear and we believe in dressing for the objective, not the occasion. Most days, you can enjoy a casual work environment, but we’ll dress up when the situation calls for it.
Competitive Salary : Compensation commensurate with your experience, with the opportunity to earn performance-based bonuses tied to your personal effectiveness and contributions to the team.
Comfortable with technology (Microsoft Office) and interest in learning new technology. We work with an industry-specific program in which you will be given basic training on program usage but it is up to each individual's initiative to develop advanced skills
Life Insurance : Company-paid life insurance policy of $50,000 to give you peace of mind.

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found