Fireline provides fire protection services to a range of sectors including commercial, industrial, and government.
Manage service delivery, billing, and contract accuracy for fire protection products.
14 days ago ago
$55,000 - $75,000
Junior (1-3 years)
Full Time
Baltimore, MD
Office Full-Time
Company Size
250 Employees
Service Specialisms
Fire Extinguishers
Fire Alarms
Sprinkler Systems
Special Hazard Suppression Systems
Fire Extinguisher Training
Mass Notification Systems
Sector Specialisms
Industrial
Commercial
Residential
Healthcare
Government
Property Management
Utilities
Buildings
Role
Description
billing reconciliation
month-end billing
contract review
customer communication
discrepancy investigation
service delivery
Match billing with contract quotes and be able to notice even the smallest differences
Maintain focus on executing end of month billing cycle
Review scope of work and service contracts to ensure accuracy
Communicate with customers on daily basis with invoice changes
Investigate scope of work performed with billing discrepancies
Manage and oversee the service delivery for specific product lines
Requirements
college degree
2 years
pressure
deadlines
service business
scheduling
Although a college degree is preferred, we know the skills needed to be an awesome operations specialist are not always taught in the classroom. Two years of related work experience are just as impressive
Ability to work under pressure and meet deadlines
Prior experience in a service business or scheduling position
Benefits
Tools for Success: Access to leading-edge web-based productivity tools.
Retirement Planning : Participation in our Fidelity 401(k) plan with a company match, helping you save for your future.
Purpose-Driven Work Environment : We believe in working smarter, not harder. You’ll be part of a culture that values results, and we empower our team to focus on impactful work.
Health and Wellness : Comprehensive medical, dental, and vision coverage through Blue Cross to keep you and your family healthy.
Innovative Culture : We encourage a culture of experimentation and improvement. You’ll have the freedom to express your ideas and be part of a company that is always looking to improve and grow.
Flexible Dress Code : Upon joining, you’ll receive branded Encore gear and we believe in dressing for the objective, not the occasion. Most days, you can enjoy a casual work environment, but we’ll dress up when the situation calls for it.
Competitive Salary : Compensation commensurate with your experience, with the opportunity to earn performance-based bonuses tied to your personal effectiveness and contributions to the team.
Comfortable with technology (Microsoft Office) and interest in learning new technology. We work with an industry-specific program in which you will be given basic training on program usage but it is up to each individual's initiative to develop advanced skills
Life Insurance : Company-paid life insurance policy of $50,000 to give you peace of mind.
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
35 Years
Years in Business
Experience providing fire protection systems for industrial, commercial, residential, and government sectors.
Specializes in designing, installing, and maintaining advanced fire safety solutions for a broad spectrum of industries.
Serves diverse sectors including industrial, commercial, residential, and government.
Provides fire alarm, suppression, sprinkler, and emergency lighting solutions.
Notable projects include large-scale installations in high-rise buildings, transportation hubs, and sensitive government facilities.
Expertise in complex fire safety challenges in both new builds and retrofitting projects.
Emphasizes use of latest technology to ensure systems meet highest safety standards.
Culture + Values
Fireline Family – we balance a professional atmosphere with the personalization of a family owned company.
Quality – supplying the highest level of products and services in life safety.
Integrity – ethical behavior guiding our actions and decisions.
People – promote growth and development of exceptional staff.
Environment + Sustainability
Sept 30
Replacement Timeline
Replacement of AFFF foam extinguishers with water-based alternatives for Class A risks and fluorine-free foam for Class B.
30 Sep
Compliance Deadline
Compliance with EU PFHxA restrictions under REACH.
31 Dec 2030
Transition Completion
Full transition away from PFAS-containing products under EU PFHxA restrictions.
Exclude PFOA and PFOS from our products; shift away from PFAS‑containing foam extinguishers.
Apply green fire‑safety business practices—conserve, reuse, recycle—in system design.
Inclusion & Diversity
No publicly stated DEI strategy or gender‑related statistics found.