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Customer Service Coordinator
Jll
Overnight client service rep handling work orders and inquiries
8d ago
$21 - $21
Junior (1-3 years)
Full Time
Atlanta, GA
Onsite
Company Size
102,000 Employees
Service Specialisms
Construction services
Project Management
Consulting
Engineering
Architecture
Property Development
Design
Technical Services
Sector Specialisms
Industrial
Energy
Infrastructure
Buildings
Residential
Commercial
Water Resources
Heavy Civil
Role
What you would be doing
work orders
data entry
system management
client support
process improvement
documentation
- Handling client work orders and customer inquiries during overnight hours
- Maintaining individual productivity metrics and performance standards
- Creating accurate documentation following client-specific standards
- Managing multiple systems and applications for work order processing
- Researching required information using available resources
- Monitoring queue times to maximize productivity
- Following business unit and client-specific standards
- Assisting with inbound calls and completing all assigned call backs
- Maintaining productivity metrics and performance standards
- Researching information and identifying priority issues requiring escalation
- Creating accurate client work orders to ensure customer satisfaction
- Contributing to continuous improvement of service desk operations
- Identifying and escalating priority issues
- Completing data entry across multiple work request applications
- Processing service requests and ensuring timely resolution of client needs
- Suggesting process improvements based on your observations and knowledge
What you bring
workorder systems
facilities management
metrics experience
data entry
call center
problem solving
- Flexibility to handle various administrative tasks as needed
- Knowledge of work order management systems
- Previous experience in facilities management or property services
- Proactive approach to identifying opportunities for improvement
- Customer-focused mindset with emphasis on satisfaction
- Experience maintaining productivity metrics
- Detail-oriented with good data entry abilities
- Customer service experience and basic computer proficiency
- Experience in a metrics-based environment
- Multitasking abilities in a fast-paced setting
- Call center or service desk background
- Strong problem-solving and communication skills
- Ability to work independently during overnight hours
- Compensation: $21.00 hourly
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
Company
Overview
$20+ billion revenue
Annual Revenue
JLL generated over $20 billion in revenue in 2021, demonstrating strong financial performance.
- Founded over 200 years ago, JLL has become a global leader in real estate services and investment management.
- With a presence in over 80 countries, JLL offers a wide range of services, including property management, advisory, and capital markets.
- JLL manages iconic properties like the Shard in London and works with Fortune 500 companies to optimize real estate portfolios.
- The company is known for its innovative solutions in real estate technology and sustainability.
- Typical projects include large-scale urban developments, corporate relocations, and infrastructure advisory.
- JLL has pioneered the integration of data-driven insights into real estate decision-making.
- The company’s expertise spans across diverse sectors, such as residential, commercial, industrial, and infrastructure.
- Notable for its long-standing history, JLL continues to shape the global real estate landscape.
- Integrity, teamwork and ethics in all of our actions
- Respect for people, their contributions and personal growth
- Customer-driven focus with a commitment to excellence
- Commitment to sustainability and the environment
- Innovation and creativity in everything we do
- Building strong relationships and trust with our clients, partners, and communities
Net Zero 2040
Carbon Target
Aiming to achieve net zero carbon emissions by 2040 through comprehensive sustainability strategies.
50% by 2030
Emission Goal
Reducing carbon emissions from managed buildings by 50% by 2030.
10% by 2025
Water Efficiency
Aiming for a 10% reduction in water usage per square foot by 2025.
100% Renewable
Energy Source
Targeting 100% of energy from renewable sources for managed properties by 2030.
- Implementing green building certifications for managed properties, such as LEED and BREEAM
- Assisting clients in reducing their carbon footprint by optimizing building operations and energy use
40% Gender Representation
Target for Senior Leadership
Aim to achieve 40% gender representation in senior leadership roles by 2025.
35% Women in Workforce
Global Workforce Composition
Currently, women make up 35% of the global workforce, with efforts focused on increasing their presence in leadership.
- Dedicated programs for advancing women’s leadership and mentorship.
- Partnerships with external organizations to promote gender equality in real estate.
- Ongoing efforts to foster an inclusive work environment for employees of all backgrounds.
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