Account Director - Facility Management at Dexterra Group in Ottawa, Ontario, Canada | Kablio

Dexterra Group

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Account Director - Facility Management

Dexterra Group

Provides integrated infrastructure support services including facilities, accommodations, forestry & energy.

Oversee airport custodial services, manage P&L, staff, safety, and client relations.

11 days ago ago

Experienced (8-12 years), Junior (1-3 years), Intermediate (4-7 years), Expert & Leadership (13+ years)

Full Time

Ottawa, Ontario, Canada

Onsite

Company Size

9,000 Employees

Service Specialisms

Facility Management

Asset Management

Building Services

Energy Services

Construction Management

Engineering Services

Project Management

Sustainability Services

Sector Specialisms

Business & Industry

Construction

Defence & Security

Education

Energy

Role

Description

relationship mapping

succession planning

talent scouting

employee retention

account presence

Aligns key Dexterra contacts with like positions or titles within the client organization and create a relationship matrix (Web of Influence)
Ensures succession plans are regularly reviewed and plans for career growth are supported by a personal development plan.
Acts as a talent scout using networks to help identify, recruit and vet proposed Dexterra People
Attracts, develops and retains employees, providing a safe, supportive work environment, supporting people strategies
Ensures a visible Account-level presence to foster and maintain effective working relationship with all Clients

Requirements

5 years

facilities management

security clearance

background check

miller heiman

client retention

Minimum of 5 years of operational experience in Integrated Facilities Management specifically in Aviation
Ability to communicate performance expectations, monitor and reward performance to ensure plans, goals and budgets are met.
A clear criminal record check is required for this role.
Has a strategic selling mindset and utilizes the Miller Heiman sales methodology and process
Federal Government Security Clearance required
Awareness of technical elements needed to deliver services support
Understands that client retention is embedded as a daily process through thoughtful action and attitude, utilizing the Tenacity Client for Life methodology

Benefits

Career advancement opportunities.

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

clear criminal record check required.
federal government security clearance required.

Company

Overview

$1 billion

Annual Revenue

The company generates approximately $1 billion in annual revenue, reflecting its strong market presence and operational efficiency.

$100 million

Q4 EBITDA 2023

The company achieved a record Q4 EBITDA of $100 million in 2023, demonstrating significant profitability and financial performance.

75+ years

Industry Experience

With roots in over 75 years of independent Canadian companies, the organization has a long-standing presence and expertise in its sectors.

Evolved via M&A and rebranded as Dexterra in 2020, building on a legacy of independent Canadian companies.
Provides full-spectrum infrastructure solutions, serving sectors like aviation, defence, education, healthcare, hospitality, transit, and government.
Operates in Canada and the U.S., offering services in facilities management, remote camps, modular buildings, reforestation, fire-fighting, matting, and catering.
Recent strategic move: selling modular unit to double down on core facilities, accommodations, forestry, and energy segments.

Culture + Values

Safety First
Customer Focused
Accountability and Ownership
Sustainability
Innovation
Collaboration
Integrity

Environment + Sustainability

Net-zero by 2050

Carbon Emissions Target

Aiming to achieve carbon neutrality by the year 2050 through comprehensive sustainability efforts.

Reduction in greenhouse gas (GHG) emissions across all operations
Implementation of energy-efficient solutions and renewable energy projects
Focus on sustainable resource management and waste reduction
Ongoing sustainability reporting and transparency

Inclusion & Diversity

Commitment to a diverse and inclusive workplace
Ongoing focus on gender equality and increasing female representation in leadership roles
Promoting equal opportunities for all employees
Implementation of training programs aimed at fostering an inclusive culture

Articles

About Dexterra Group