Counter Sales Associate - Vaughan Location (Head Office)

The Counter Sales Associate - A adds value to our customers and co-workers by providing fast, friendly and knowledgeable service at the counter, fostering customer and vendor relationships, and supporting branch warehouse and logistics to meet or exceed customer expectations.

• Build and maintain strong customer and vendor relationships to increase sales and build customer loyalty
• Maintain a clean, organized, and safe work environment by following company policies and safety procedures
• Proactively address or report issues, clean as you go, and ensure positive customer service for co-workers and customers
• Maintain current and relevant product knowledge to assess customer needs and offer assistance and solutions in a professional manner
• Assist with packing orders and restocking shelves as required
• Plan and optimize local delivery routes to maximize efficiency and meet delivery deadlines.
• Provide fast and friendly service at the counter, over the phone, and by email
• Manage, process customer orders quickly and accurately, handle returns and the required paperwork, and source items that are not in stock
• Meet daily productivity expectations by accurately picking and verifying products according to order specifications and using handheld scanners.

To support these values, this role requires motivation, adaptability, thoughtful decision-making, honesty, reliability, and a strong sense of ownership and commitment to a positive experience for customers and colleagues.

• Valid Drivers License may be required based on location
• Minimum 2 years of customer service/ counter sales experience
• Attention to detail and accuracy
• This position is required to work weekends on a rotational basis
• This position involves standing, walking, and lifting for extended periods
• Ability to consistently model Next’s core values and character expectations listed above
• Good English verbal communication and customer service skills
• This position requires the ability to lift up to 50 pounds without assistance
• A positive attitude with the ability to work well in a team environment
• Good computer skills with the ability to effectively email, read and use reports in Microsoft Office and database software
• High School or equivalent combination of education and experience
• Basic math functions
• Good English reading and writing skills
• Knowledge of hydronics an asset
• Strong knowledge of plumbing
• Ability to operate warehouse equipment (reach truck, forklift, etc.) safely and efficiently and ability to obtain MHE license within 3 months of hiring (based on location)
• Previous plumbing, wholesale experience

We are proud to be in compliance with the Accessibility for Ontarians with Disabilities Act (AODA), 2005 and the Integrated Accessibility Standards Regulation. We are happy to honour accommodations at any part of the recruitment process and invite you to let us know how we can help.

At Next Supply, we are a respectful and collaborative culture where innovation, integrity and entrepreneurial spirit come together. Life at NEXT is about being part of a hardworking, dynamic and inclusive team. At Next Supply, we believe it’s not just what we do, but how we do it that makes a great place to work.

Once you have gained proficiency in your current role and developed the necessary skills and experience, you are encouraged to explore other career opportunities within the organization that align with your goals and aspirations.