Senior Director IFM, Offices

Description

• Ensure that all matters/issues pertaining to Human Resources, legal and risk management are coordinated and resolved at the appropriate Cushman & Wakefield levels.
• Support effective business communications by providing advice and leadership while making a direct contribution during team meetings, client briefings, and monthly reporting.
• Ensure all required policies and procedures are adopted and used on-site ;
• Minimize commercial risk to the business;
• Supports senior leadership in developing strategies for accommodating growth and dynamic integration across all service delivery work streams.
• Develop and successfully implement an overall facilities plan designed to enhance the value of the client's real estate portfolio; operating each property at peak efficiency without sacrificing quality; providing superior and responsive tenant and/or occupant services and ensuring compliance with all applicable life safety and crisis management rules and regulations.
• Support and provide leadership in a commitment to achieve Cushman & Wakefield's and Client’s vision and mission and extol its values and professional behavior in the day-to-day conduct of business delivery and staff actions.
• Ensure regulatory compliance and effective management of risk and liability for both Cushman & Wakefield and the client.
• Ensure all works are competently completed;
• Ensure SLAs & KPIs are achieved and aligned with contractual agreements;
• Promote and adhere to all established policies and procedures relative to standard assignment deliverables, business conduct, and integrity while ensuring ongoing quality management of all Cushman & Wakefield's products and services.
• Maintaining effective relationships with key client contacts.
• Coordination, delivery, and quality assurance of all Cushman & Wakefield facilities management account services and adherence to the client’s real estate standards of performance
• Monitor vender performance and manage key contract relationships;
• Provide strategic leadership and guidance, advice, coaching, and direct support where required to deliver best practice selection, training, assessment, and recognition/reward.
• Manage and train the facilities management staff to ensure an understanding of standard operating policies and procedures and their role in achieving the Plan by operating the property to meet or exceed our client's objectives.
• Develop and maintain technical proficiency, industry knowledge, and communication skills to provide timely information on all property-specific issues as well as keep the client informed of important developments and trends in the property and facility management industry.
• Comply with legislative, environmental, health, and safety requirements;
• Lead and support the FM organization to develop a proactive approach to:
• Develop, mentor, and coach staff to achieve organizational sustainability and career growth.
• Develop financial plans and specific goals for cost control/reduction and ensure that these goals are met or exceeded.
• Ensure optimum staffing structures across the portfolio balancing coverage and performance needs with the delivery of service excellence and financial resources.
• Ensure Site FM Managers & Coordinators maintain accurate, timely, qualitative, and reliable management reporting;
• Drive continuous improvement philosophy and culture throughout the organization;
• Support the Procurement Lead in negotiations of service contracts with outside vendors to achieve a balance between performance and cost in compliance with Cushman & Wakefield's values, standards, and guidelines for business conduct.
• Manage the client's assets in the most profitable and/or cost-effective manner and in a manner consistent with the management contract and account plan.
• In collaboration with the Account’s COO ensure the quality of all client FM reporting by standardizing systems and procedures that assure compliance with Asset Services reporting standards.
• Participates in budget preparation and development, capital planning, cash flow management, and production of monthly financial reports to ensure accuracy and completeness, and that all client reporting conforms to established reporting standards.
• Comply with all safety procedures and complete required training.
• Manage a broad and diverse team covering client’s large real estate portfolio consisting of multiple real estate types with varying criticality.
• Identify and recommend remedial actions and process changes;

Requirements

• Attention to detail and ability to work efficiently to meet deadlines and timelines.
• FM delivery experience in retail real estate
• Expertise in all facets of facility/property operation and management; possess technical domain knowledge (IFM hard services a must, and one or more in IFM Soft Services/Workplace Experience, PDS, TM, LA, SCON).
• Organization Design & Management Skills
• Experience in directly leading and managing multi-discipline teams including client portfolio P&L, and contract management experience.
• Proven expertise in the management of an integrated services account, including Integrated Facility Management, Project & Development Services, Workplace Experience, and Strategic Consulting
• Excellent analytical and problem-solving skills with the ability to use those skills in conducting incident/event fact-finding and risk mitigation
• Ability to develop positive working relationships with client, business community members, and union business agents.
• Business Acumen
• Customer Relationship Skills
• Strong proficiency with MS Office Suite (MS Word, Excel, and PowerPoint) + basic Computing Skills with the ability to adapt to virtual roles / virtual work environment; including proficiency in the operation of smartphone and/or iPad/tablet, uploading .pdf files, and documents, and logging into conference meetings (i.e., Teams Meetings).
• Presentation Skills
• People management, vendor management and capital planning, and project/construction management experience are strongly preferred.
• Communication (oral and written)
• Excellent technical, interpersonal, and analytical skills
• Formal continuous improvement leadership experience preferred.
• Skilled in financial analysis and knowledge of financial concepts.
• Able to adapt to a fast-paced matrixed working environment and versatile in meeting client-changing needs and requirements.
• Above average oral and written communication skills as this role must be able to effectively communicate to all levels of the organization, maintaining the ability to produce and communicate detailed reports.
• Excellent written and oral communications skills
• Strong computer and systems knowledge
• Proven success in providing innovative, out-of-the-box strategies for complex issues.
• Complete understanding of contract obligations to ensure client expectations are met.
• Technical Skills
• Dynamic public speaking and presentation expertise is highly desired.
• Ability to comprehend, analyze and interpret complex business documents.
• Matrix Organization / Business Partner Skills

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance