IT Desktop Support Engineer at Sky Systems in Deerfield, IL | Kablio

Sky Systems

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IT Desktop Support Engineer

Sky Systems

A technology consulting firm offering staffing, MSP, contact center & web solutions.

Onsite desktop support for hardware, software, and network issues in Deerfield, IL.

5 days ago ago

Intermediate (4-7 years), Junior (1-3 years)

Contractor

Deerfield, IL

Onsite

Company Size

82 Employees

Service Specialisms

IT Services

Cloud Solutions

Cybersecurity

Consulting

Technical Support

Infrastructure Management

Project Management

Sector Specialisms

No specialisms available

Role

Description

Requirements

comptia a+

servicenow

tcp/ip

lan/wan

desk-side

2-4 years

Excellent written and oral communications skills with clients and management as well as people skills.
Ability to lift / move computer equipment weighing up to 50 lbs.
Expert in desk-side support and PC break/fix including basic administration of Windows O/S and MAC/Linux OS (preferred).
Usage Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP.
Driven and result oriented.
Good in oral and written communication
Smart hand support for peripheral and networking hardware, including, but not limited to
Good Customer management skill,
Experience of ticketing tools (ServiceNow / Remedy etc.),
Able to interact and work with customers at different levels.
Basic knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart hand activity under instruction-based activities at sites.
Preferably with an Associate Degree in Electronics and CompTIA A+ Certification.
Minimum 2 to 4 years of strong experience providing IT Infrastructure field support which includes troubleshooting hardware, software, and operating system issues and problems and fixing the issues without impacting/violating the hardware warranty or customer security compliance requirements.
Ability to work with deadlines and complete tasks on time. Takes proactive ownership and works with sense of urgency
Ability to troubleshoot issues with systems and networks using good deductive reasoning skills and troubleshooting & resolving issues related to end user network cabling.

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Founded '11

Company Establishment

The company was established in 2011.

Fortune 500

Client Size

Has worked with large financial institutions.

Blends technical consulting with staffing expertise across North America.
Evolved into a full-service MSP and Cisco/Dell partner.
Delivers 24/7 on‑site and remote services.
Builds contact center solutions using Cisco, Avaya, and Genesys.
Web solutions complement core services, enabling seamless digital platforms alongside infrastructure support.
Despite modest size, has tackled complex deployments in aerospace, semiconductors, energy, and government sectors.
Maintains agility through lean teams, ensuring projects hit deadlines, budgets, and technical benchmarks.

Culture + Values

5.0/5

Company Culture

Overwhelming approval for the company's culture.

5.0/5

Support You Get

Exceptional support provided to employees.

5.0/5

People You Work With

Positive feedback on the quality of colleagues.

5.0/5

Person You Work For

High satisfaction with management.

4.0/5

Way You Work

Positive but not perfect work methodology.

4.0/5

Work Setting

Satisfactory working environment.

4.3/5

Overall Rating

Strong overall employee satisfaction with 100% recommendation rate.

Overall rating 4.3/5, 100% of employees would recommend Sky Systems (CareerBliss)

Environment + Sustainability

No publicly disclosed environmental or sustainability strategy, targets, or net-zero goals found on official website or LinkedIn

Inclusion & Diversity

D&I rating 2.0/5

Glassdoor Diversity Rating

The company received a diversity and inclusion rating of 2.0 out of 5 from Glassdoor.

No gender breakdown or DEI metrics publicly disclosed.

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