Voice & Accent trainer at Carrier in Bengaluru, Karnataka, India | Kablio

Role

Description

report publishing

call audits

calibration

training needs

voice interviews

call monitoring

Maintain and publish reports on interviews, calls monitored, training, etc. in a timely manner
Command Center call audits
Conduct and participate in calibrations with the process owners and within the team
Assessing relevant training needs for individuals
Own the initiatives within the team and with the project assigned
Conduct Voice and Accent Interviews
Deliver training on soft skills on a recursive basis to the agents on the floor
Meet targets assigned on a consistent basis
Adhere to company norms and regulations with no deviations
To facilitate induction batches for new employees
Monitor calls (Remote and live) and give constructive feedback to associates/ teams assigned
Meet with the stakeholders every month to discuss performance of the teams and improvement opportunities
Generate Training quality scores and prepare and maintain reports pertaining to training
Conduct Compliance, Communication and Process Awareness sessions
Document training and call monitoring activities and report it to L&D and Operations within the TAT
Aid the Operations team to improve performance on customer service, communication skills, team motivation and teamwork
Coach and develop teams through leadership and assertiveness

Requirements

communication

coaching

voice training

bachelor's

1-3 yrs

word excel

Excellent spoken and written Communication Skills
Excellent Feedback, Coaching skills, Facilitation and Presentation skills
Voice & Accent trainer
Good rapport building skills, extremely methodical and organized
Experience (Years): 1 to 3 yrs
Be flexible to work in shifts round the clock, around the year
Bachelor’s degree in any discipline (preferred: English, Communication, Linguistics)
Proficiency in English Grammar, Sounds, Intonation, Word/ Sentence Stress, & Customer Service.
Strong working knowledge of Microsoft Word, Excel and PowerPoint.

Benefits

Drive forward your career through professional development opportunities
Have peace of mind and body with our health insurance
Make yourself a priority with flexible schedules, parental leave and our holiday purchase scheme
Achieve your personal goals with our Employee Assistance Programme.
Enjoy your best years with our retirement savings plan

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Over 170 Countries

Global Reach

Carrier operates in over 170 countries worldwide, showcasing its extensive global presence and diverse customer base.

A global leader in high-performance building technologies, with a focus on energy-efficient solutions.
Started as part of United Technologies, Carrier has a long history of innovation in HVAC, refrigeration, and fire safety.
Their product portfolio includes systems for heating, ventilation, air conditioning, refrigeration, and fire detection.
Carrier has contributed to significant projects worldwide, from large commercial buildings to sustainable residential solutions.
With a focus on reducing environmental impact, Carrier integrates cutting-edge technology in its products.
From smart building management systems to integrated refrigeration solutions, Carrier leads in the energy-efficient building sector.

Culture + Values

Respect: Others are treated the way they would like to be treated.
Integrity:onesty、accountability and ethics are prioritized.
Inclusion: Efforts are made to create an environment where everyone feels included, regardless of differences.
Innovation: Constant efforts are made to develop, improve and achieve sustainable growth.
Excellence: Delivering high-quality products and services with urgency and flawless execution.
Passion for Customers: Success is tied to the success of customers.
Play to Win: Aiming to be the best in everything that is done.
Choose Speed: Decisions and actions are taken with a focus on speed.
Achieve Results: Performing effectively with integrity.
Dare to Disrupt: Innovating and seeking sustainable solutions.
Build Best Teams: Developing diverse teams and empowering them to move faster.

Environment + Sustainability

Net-Zero by 2050

Long-Term Emissions Goal

Aims to achieve net-zero greenhouse gas emissions across the entire value chain by 2050.

42% Reduction

Scope 1 and 2 Emissions Target

Seeks to reduce absolute Scope 1 and 2 GHG emissions by 42% by 2030, measured from the 2021 baseline.

$4B Investment

Climate Solutions Funding

Plans to invest over $4 billion by 2030 in intelligent climate and energy solutions.

1 Gigaton Avoided

Customer Emissions Impact

Aims to help customers avoid more than 1 gigaton of GHG emissions by 2030.

Reduce absolute Scope 3 GHG emissions by 25% by 2030 (from 2021 baseline).
Achieve carbon-neutral operations.
Reduce energy intensity by 10% across operations.
Divert more than 95% of operational waste from landfill.
Deploy water stewardship programs globally, prioritizing water-scarce locations.
Road map strategies: electrification & energy efficiency; digitally-enabled energy solutions; low-GWP refrigerants; sustainable materials.
Science-Based Targets Initiative validation of GHG targets aligned to 1.5 °C trajectory.

Inclusion & Diversity

Global diversity rose to 50%

Executive representation

Global executive diversity increased from 27% female and U.S. people of color executives in 2015 to 50% in 2023.

Women execs grew to 32%

Global leadership

Global women executives increased from 20% in 2015 to 32% in 2023.

People of color execs reached 33%

U.S. representation

U.S. people of color executives rose from 13% in 2015 to 33% in 2023.

Flex work at 20–25%

Remote work policy

Employee flex work philosophy allows remote work approximately 20–25% annually, based on four tenets.

Paradigm for Parity: support coalition with goal of gender parity in senior leadership by 2030.
ELEVATE Women in Leadership: year‑long development program with executive sponsors, assessments, coaching and cross‑business networking.
Employee Resource Groups support grassroots inclusion initiatives and community engagement.
U.S. people of color professionals increased from 18% in 2015 to 27% in 2023.

Articles

Careers at Carrier

Sustainability at Carrier

Innovations

Role

Description

report publishing

call audits

calibration

training needs

voice interviews

call monitoring

Maintain and publish reports on interviews, calls monitored, training, etc. in a timely manner
Command Center call audits
Conduct and participate in calibrations with the process owners and within the team
Assessing relevant training needs for individuals
Own the initiatives within the team and with the project assigned
Conduct Voice and Accent Interviews
Deliver training on soft skills on a recursive basis to the agents on the floor
Meet targets assigned on a consistent basis
Adhere to company norms and regulations with no deviations
To facilitate induction batches for new employees
Monitor calls (Remote and live) and give constructive feedback to associates/ teams assigned
Meet with the stakeholders every month to discuss performance of the teams and improvement opportunities
Generate Training quality scores and prepare and maintain reports pertaining to training
Conduct Compliance, Communication and Process Awareness sessions
Document training and call monitoring activities and report it to L&D and Operations within the TAT
Aid the Operations team to improve performance on customer service, communication skills, team motivation and teamwork
Coach and develop teams through leadership and assertiveness

Requirements

communication

coaching

voice training

bachelor's

1-3 yrs

word excel

Excellent spoken and written Communication Skills
Excellent Feedback, Coaching skills, Facilitation and Presentation skills
Voice & Accent trainer
Good rapport building skills, extremely methodical and organized
Experience (Years): 1 to 3 yrs
Be flexible to work in shifts round the clock, around the year
Bachelor’s degree in any discipline (preferred: English, Communication, Linguistics)
Proficiency in English Grammar, Sounds, Intonation, Word/ Sentence Stress, & Customer Service.
Strong working knowledge of Microsoft Word, Excel and PowerPoint.

Benefits

Drive forward your career through professional development opportunities
Have peace of mind and body with our health insurance
Make yourself a priority with flexible schedules, parental leave and our holiday purchase scheme
Achieve your personal goals with our Employee Assistance Programme.
Enjoy your best years with our retirement savings plan

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Over 170 Countries

Global Reach

Carrier operates in over 170 countries worldwide, showcasing its extensive global presence and diverse customer base.

A global leader in high-performance building technologies, with a focus on energy-efficient solutions.
Started as part of United Technologies, Carrier has a long history of innovation in HVAC, refrigeration, and fire safety.
Their product portfolio includes systems for heating, ventilation, air conditioning, refrigeration, and fire detection.
Carrier has contributed to significant projects worldwide, from large commercial buildings to sustainable residential solutions.
With a focus on reducing environmental impact, Carrier integrates cutting-edge technology in its products.
From smart building management systems to integrated refrigeration solutions, Carrier leads in the energy-efficient building sector.

Culture + Values

Respect: Others are treated the way they would like to be treated.
Integrity:onesty、accountability and ethics are prioritized.
Inclusion: Efforts are made to create an environment where everyone feels included, regardless of differences.
Innovation: Constant efforts are made to develop, improve and achieve sustainable growth.
Excellence: Delivering high-quality products and services with urgency and flawless execution.
Passion for Customers: Success is tied to the success of customers.
Play to Win: Aiming to be the best in everything that is done.
Choose Speed: Decisions and actions are taken with a focus on speed.
Achieve Results: Performing effectively with integrity.
Dare to Disrupt: Innovating and seeking sustainable solutions.
Build Best Teams: Developing diverse teams and empowering them to move faster.

Environment + Sustainability

Net-Zero by 2050

Long-Term Emissions Goal

Aims to achieve net-zero greenhouse gas emissions across the entire value chain by 2050.

42% Reduction

Scope 1 and 2 Emissions Target

Seeks to reduce absolute Scope 1 and 2 GHG emissions by 42% by 2030, measured from the 2021 baseline.

$4B Investment

Climate Solutions Funding

Plans to invest over $4 billion by 2030 in intelligent climate and energy solutions.

1 Gigaton Avoided

Customer Emissions Impact

Aims to help customers avoid more than 1 gigaton of GHG emissions by 2030.

Reduce absolute Scope 3 GHG emissions by 25% by 2030 (from 2021 baseline).
Achieve carbon-neutral operations.
Reduce energy intensity by 10% across operations.
Divert more than 95% of operational waste from landfill.
Deploy water stewardship programs globally, prioritizing water-scarce locations.
Road map strategies: electrification & energy efficiency; digitally-enabled energy solutions; low-GWP refrigerants; sustainable materials.
Science-Based Targets Initiative validation of GHG targets aligned to 1.5 °C trajectory.

Inclusion & Diversity

Global diversity rose to 50%

Executive representation

Global executive diversity increased from 27% female and U.S. people of color executives in 2015 to 50% in 2023.

Women execs grew to 32%

Global leadership

Global women executives increased from 20% in 2015 to 32% in 2023.

People of color execs reached 33%

U.S. representation

U.S. people of color executives rose from 13% in 2015 to 33% in 2023.

Flex work at 20–25%

Remote work policy

Employee flex work philosophy allows remote work approximately 20–25% annually, based on four tenets.

Paradigm for Parity: support coalition with goal of gender parity in senior leadership by 2030.
ELEVATE Women in Leadership: year‑long development program with executive sponsors, assessments, coaching and cross‑business networking.
Employee Resource Groups support grassroots inclusion initiatives and community engagement.
U.S. people of color professionals increased from 18% in 2015 to 27% in 2023.

Articles

Careers at Carrier

Sustainability at Carrier

Innovations