Damp & Mould Lead

With a strong understanding of current housing legislation, including Awaab’s Law, you’ll take ownership of medium- to high-risk cases—safeguarding residents’ health, ensuring regulatory compliance, and helping drive service improvements across the board. Your ability to manage cases from first report through to resolution will be crucial, and your proactive, collaborative approach will help streamline processes and reduce complaints.

Your focus will be on getting things right the first time—offering solutions that are timely, safe, and sustainable. You’ll use your excellent communication and IT skills to manage cases, monitor performance, and keep stakeholders informed every step of the way.

As Damp and Mould Lead, you’ll play a key role in delivering an effective, efficient, and customer-first repairs service—focusing on cases involving damp, mould, and condensation. Acting as the main point of contact for residents, contractors, and internal teams, you’ll ensure that all damp and mould issues are investigated and resolved quickly, compliantly, and with empathy.

You’ll work closely with our Repairs Team, regional offices, contractors, and the wider Property Services function to deliver a joined-up, resident-centred service. You’ll attend visits, review repair histories, escalate risks, and identify lessons learned to help strengthen our long-term approach to damp and mould prevention.

If you’re an organised, driven, and resident-focused professional with a keen eye for detail and a commitment to service excellence, we want to hear from you.

Damp and Mould Lead

To succeed in this role, you’ll need to work from the Pitsea office one day per week and spend at least one day in your nominated region (Northeast London, Northwest London, South London, or North Counties). Some flexibility to work outside of core hours or attend resident visits will be required.

You must be eligible to work in the UK to apply for this vacancy. Peabody are not able to offer Visa sponsorship.

• Demonstrable comprehensive knowledge of policies, processes, and legislation, ensuring compliance and best practices.
• Experience of working in housing, building services or a property related field.
• Experienced in handling high-risk and escalation cases, ensuring timely and effective resolutions.
• Knowledge of repairs issues relating to damp and mould and understand the legislation and compliance to ensure best practice.
• Ability to identify vulnerabilities by showing empathy and understanding in resident interactions.
• Proficiency in problem-solving, able to handle complex customer issues while exploring alternative solutions to achieve satisfactory outcomes.
• A strong communicator and be able to build and maintain effective stakeholder relationships.

Salary: £36,477

• 4 x salary life assurance
• 30 days’ annual holiday plus bank holidays
• Up to 10% pension contribution
• Two additional paid volunteering days each year
• Flexible benefits scheme, including family friendly benefits and access to a discount portal