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Hotel Manager
Highgate
Overseeing all aspects of Front Office, Housekeeping, and Security to achieve hotel profitability and guest satisfaction.
16d ago
Expert & Leadership (13+ years), Experienced (8-12 years), Intermediate (4-7 years)
Full Time
Honolulu, HI
Onsite
Company Size
2,000 Employees
Service Specialisms
Hospitality
Real Estate Investment
Asset Management
Property Development
Hotel Management
Investment Management
Sector Specialisms
No specialisms available
Role
What you would be doing
client sales
financial review
manager development
pci compliance
budget oversight
room inspection
- Ensure that training in service standards is taking place in each department using the steps to effective training according to Highgate Hotel standards.
- Hold a monthly financial review with all department managers and available supervisors.
- Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
- Be in the public areas during peak times, greeting guests and offering assistance as needed.
- Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
- Take an active role in AOS planning, preparation, and subsequent Action Plan execution.
- Interview all prospective final candidates for any vacant management position within the hotel prior to any offer being extended.
- Develop managers for future advancement through competency training and corporate sponsored training programs.
- Adhere to all Highgate Hotel policies and procedures and train new managers to ensure compliance.
- Attend all hotel required meetings and trainings.
- Tour the operating departments, daily making adjustments as needed via department heads.
- Ensure PCI compliance in all of your areas
- Ensure that employees are at all times attentive, friendly, courteous and efficient in their interactions with guests, management and all other employees.
- Ensure that all employees receive fair and equitable treatment according to Highgate Hotel S.O.P.'s.
- Work closely with Assistant General Manager and Director of Rooms to oversee all aspects of Front Office, Housekeeping, and Security.
- Meet clients on the property, including meeting contacts and potential clients touring the property, to assist in the sales effort.
- Ensure that daily stand-ups are being held in all departments as appropriate.
- Spearhead Revinate efforts, including but not limited to: guest follow-up, problem resolution, communication of results to all departments.
- Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
- Ensure Inventory is completed quarterly per Highgate SOP
- Inspect rooms regularly as part of the Room Check Program
- Ensure that timekeeping procedures per Highgate SOP are being followed in all departments.
- Lead strategy to drive overall experience of the resort.
- Ensure that the Union contract is being followed properly in all departments. Coach and train as needed to ensure compliance.
- Prepare and conduct all management interviews and follow hiring procedures according to Highgate Hotel S.O.P.'s. Ensure that all managers are in compliance with the standards in their interviewing and hiring procedures for departmental staff.
- Motivate, coach, counsel and discipline all management personnel according to Highgate Hotel S.O.P.'s and ensure that managers are in compliance to the standards in their administration of counseling and disciplinary steps.
- Participate in M.O.D. coverage and Lobby Ambassador Program as required.
- Assist in creating a positive team-oriented environment which focuses on the guest, through employee development and motivation.
- Maintain a warm and friendly demeanor at all times.
- Ensure complete processing of invoices daily by using the A/P process.
- Conduct weekly staff meetings, including weekly training sessions presented by managers and self using the steps to effective training according to Highgate Hotel standards, and the review of previous and future sales and operations efforts.
- Daily monitoring of guest reviews to determine trends of area of opportunity and drivers of guest satisfaction.
- Ensure monthly credit meetings are conducted and take an active role in the hotel credit and collection policies.
- Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
- Ensure that all appropriate information for financial documents is received by the Corporate Office monthly, in compliance with the monthly accounting calendar.
- Ensure that all department heads maintain budgeted productivity levels and Highgate Hotel standard checkbook accounting procedures.
- Maintain direct contact with and monitor the development of management trainees.
- Prepare and execute Capital requests in accordance with the Capital Budget.
- Meet all financial review dates and corporate directed programs in a timely fashion.
- Maintain high standards of personal appearance and grooming, which include wearing nametags.
- Ensure the cleanliness and maintenance of the physical property through inspections and preventive maintenance programs with department managers.
- Ensure that all scheduled meetings take place on the property.
- Conduct daily stand-up meeting with all departments to review the hotel’s daily activities and ensure good communication.
- Participate in preparing the monthly Executive Summary
- Oversee and assist in the Highgate Hotel’s budget process as required.
What you bring
windows
spreadsheets
communication
problem solving
management
driver's license
- Must be proficient in Windows, Company approved spreadsheets and word processing.
- Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
- Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
- Must be able to maintain confidentiality of information.
- At least 6 years of progressive hotel management experience, preferably in a related position, with extensive operational experience at Department Head or Director Level.
- Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
- Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
- Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
- Must have valid driver's license for the applicable state .
- Must be able to multitask and prioritize departmental functions to meet deadlines.
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- ensuring pci compliance in all areas
- following highgate hotel policies and procedures
- maintaining confidentiality of information
- complying with americans with disabilities act (ada) and applicable state and local laws
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Company
Overview
Founded 1988
Year Established
The company was established in 1988 and has since grown into a global leader in investment and hospitality management.
- Specializes in identifying and unlocking value across the hospitality and real estate sectors.
- Has a strong presence in major markets worldwide, with a diverse portfolio spanning luxury, boutique, and extended-stay properties.
- Expertise includes hotel operations, development, asset management, and investment strategies.
- Approach focuses on strategic acquisitions, partnerships, and repositioning of underperforming assets.
- Notable projects include the management of high-end hotels in prime locations, ranging from urban centers to resort destinations.
- Known for innovative strategies and the ability to transform and enhance real estate properties.
- Continuously leverages market insights and technology to stay at the forefront of the hospitality and real estate industries.
- Commitment to excellence in hospitality
- Innovation through technology and operational efficiency
- Creating memorable guest experiences
- A culture of respect, integrity, and professionalism
- Collaborative team environment
2050
Net Zero Emissions Target
The company aims to achieve net zero carbon emissions by this year, marking a significant milestone in its sustainability journey.
- Commitment to reducing carbon footprint
- Investment in energy-efficient technologies
- Water conservation programs
- Sustainable sourcing and waste reduction efforts
- Focus on creating an inclusive and diverse workforce
- Gender balance initiatives, with a focus on leadership roles
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