System Configuration Consultant

Description

• Provide guidance to workshop technicians to prevent and resolve issues during the build process.
• Create and maintain accurate technical documents and data in the company’s management system.
• Assisting the helpdesk team, carrying out system checks and reacting to system generated alerts or client issues to trouble shoot issues and ensure maximum system uptime.
• Gathering and understanding client configuration requirements, providing guidance relating to how the kit should be configured to best meet requirements, assistance with installations and relocation configuration, completing testing and optimisation sessions taking on client feedback.
• Testing new releases from the development team, based on a clearly defined acceptance criteria to confirm suitability for deployment or making recommendations.
• Build and maintain relationships with the other department teams to support projects for new clients and both support and knowledge transfer to our service desk team for existing clients.
• Support and manage the system implementation process through planning, build, test, rollout and then hand over to support.

Requirements

• Excellent verbal and written communication skills, with the ability to explain technical concepts to both technical and non-technical audiences effectively.
• Hands-on experience in system configuration, including the deployment, testing, and troubleshooting of computer systems, electronic devices, and software applications.
• IT-related qualifications or working towards
• The ability to meticulously manage and document all aspects of system configuration and testing to ensure accuracy and reliability.
• Working knowledge of Windows and/or Linux OS
• Strong analytical skills and the ability to troubleshoot complex system issues, along with the capability to provide practical solutions or detailed documentation for development resolution.
• Strong team collaboration abilities, with experience working as a liaison between various departments and stakeholders, ensuring smooth and effective service delivery and development processes.
• Knowledge and experience with hardware setup.

Benefits

• Competitive annual leave allowance
• Full time, permanent role 37.5 hours per week - remote based
• Staff benefits designed to suit your lifestyle - from discounts on retail shopping, travel, and socialising to health & wellbeing.
• Cycle to work scheme.
• Enhanced Maternity and Paternity Package NB this is subject to eligibility.
• Healthcare cash plan
• Salary - £40,000 - £45,000 per annum DOE

Training + Development

Interview process

Visa Sponsorship

Security clearance