HVAC Service Manager

Description

• Supervises jobs by reviewing technicians’ work and maintaining records
• The employee must occasionally climb ladders to access rooftop equipment for the purpose of developing quotations
• Conducts performance reviews, and disciplines employees as necessary
• Implements and evaluates area safety needs/requirements to provide feedback and recommendations
• Documents work by ensuring that all paperwork for their team is done in a timely and efficient manner
• Read, analyze, and interpret information
• Reviews service profitability report on a monthly basis to identify services performing below targeted gross margins and identify problems or areas for improvement to initiate appropriate steps for implementation
• Carries out supervisory responsibilities in accordance with the organization's policies and processes
• Serves customers by meeting their technical needs either directly or through their Team Members
• Guides team through identifying, analyzing, and quoting equipment repairs at customers’ locations
• Write reports and business correspondence
• Monitor and control manpower, tools, and vehicles to ensure efficient and effective use of all departmental resources
• Effectively present information and respond to questions from internal/external clients
• Supports HVAC field technicians by providing guidance and leadership
• Translate detailed instructions into action items
• Represents the company by serving as a direct customer contact
• Participates in hiring, training, directing, and mentoring of team members
• Leads safety culture by following company protocol and modeling best practices
• Ensures technician development is addressed across their team
• Plans, assigns, and directs work of team
• Addresses internal/external complaints and resolves problems

Requirements

• Technological proficiency to include Microsoft Office products
• Professional appearance
• Flexibility to work overtime and occasional weekends (as needed)
• Exhibit leadership skills and talent to help drive the businesses growth and the growth of our field
• Adapt to individual and team work environment
• Infrequent overnight travel may be required
• Ability to deal diplomatically and communicate effectively with internal and external customers
• Valid driver’s license
• Ability to maintain urgency, but remain calm when dealing with emergencies
• Problem solve using data and analytics
• Five – 10 years’ experience at the HVAC Technician level
• Use of tools and technology
• Associate's degree or equivalent from two-year college or technical school with a certificate in Heating, Ventilation, and Air Conditioning
• The employee must occasionally lift and/or move up to 25 pounds
• Strong interpersonal skills, achievement oriented, self-motivated, and organized
• Must have in-depth knowledge of various HVAC products, systems, electronics, and pneumatic controls

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance