Senior Manager Customer Experience LCS

Description

• Driving continuous improvement culture and implementation of improvements to achieve service excellence in your own area of responsibility.
• Overseeing estimations, bids, and proposals and ensuring they align with ABB standards and targets.
• Ensuring customer focus and understanding of sense of urgency and care in their own area of responsibility.
• Managing teams of technical support engineers and/or customer support staff.

Requirements

• Excellent organizational, communication, and critical thinking skills.
• Proven experience in service operations, coordination, or customer experience leadership.
• Possess an enhanced knowledge of and are highly adept in SAP, FSL, Salesforce, PowerBI, Microsoft Office.
• Ability to demonstrate your advanced skills in managing people and projects. You have 10 years of relevant experience.
• You are highly skilled in Service Operations and Technical Support in the Process and/or Energy Industries in the North American market.
• Bachelor's Degree in Engineering or Business, or similar field.
• Ability to manage cross-functional teams and drive process improvements.
• You are legally allowed to work in the United States.
• You are at ease communicating in English.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance