Description

The Technical Dispatch Coordinator oversees vendor dispatch and coordination for onsite services, ensuring technical feasibility, accurate documentation, and compliance with safety protocols. The role manages spare parts procurement, maintains detailed records in service management systems, and serves as a liaison between vendors, internal teams, and stakeholders to ensure smooth execution of assignments while supporting process improvements and operational efficiency.

• Assess incoming dispatch requests for technical feasibility
• Coordinate vendor dispatch for onsite service to meet technical requirements
• Define clear scope of work before vendor dispatch
• Optimize vendor schedules to improve efficiency and meet deadlines
• Ensure purchase orders include accurate schematics, parts lists, and service history
• Validate vendor assignments against engineering standards and safety protocols
• Maintain accurate records in SAP, CRM, and service management systems
• Update field service database with reports and photos
• Track spare parts orders to ensure timely availability
• Collaborate with vendors and engineers on spare parts needs and troubleshooting
• Issue purchase orders and scope of work details for vendor services
• Liaise between vendors, field service, and engineering teams
• Provide vendors with clear work instructions and follow up on completion
• Verify vendor invoices against services rendered and resolve discrepancies
• Identify recurring service issues and recommend improvements
• Work with engineering, procurement, and field service to refine vendor processes
• Anticipate and resolve vendor challenges with minimal supervision
• Collaborate with cross‑functional teams to improve workflows
• Adhere to security protocols, training requirements, and company policies

Requirements

Candidates should hold a bachelor’s or technical degree or equivalent experience, with at least five years in a technical‑oriented customer service role or three years in a technical field. Experience in the solar industry is preferred, reflecting the company’s focus on renewable energy solutions.

Key skills include strong analytical and troubleshooting abilities, experience in vendor coordination or field service operations, and proficiency with SAP, CRM, service‑management software, and Microsoft Office (Airtable is a plus). Excellent verbal and written communication, the ability to manage multiple vendor interactions and spare‑parts orders accurately, and a service‑oriented mindset under pressure are essential. Ownership, decisive decision‑making, and a results‑driven attitude are required in this fast‑paced environment.

• Develop understanding of technical components and troubleshooting procedures
• Bachelor’s or technical degree, or equivalent experience
• 5+ years in technical‑oriented customer service or 3+ years in a technical field
• Preferred experience in the solar industry
• Strong analytical and troubleshooting abilities
• Experience in vendor coordination, dispatch, or field service operations (renewable energy preferred)
• Proficient with SAP, CRM, service management software, and Microsoft Office (Airtable a plus)
• Excellent verbal and written communication; teamwork orientation
• Ability to manage multiple vendor interactions and spare parts orders accurately
• Precise entry of part numbers, descriptions, quantities, and delivery locations
• Service‑oriented mindset, able to work under pressure and demonstrate accountability
• Travel up to 20% of time

Benefits

The position requires up to 20% travel and is a hybrid contract‑to‑hire role based in Houston, Texas, with no visa or legal sponsorship offered. The employment arrangement combines on‑site and remote work to support the company’s operational needs.

Compensation is commensurate with experience and includes a competitive benefits package and strong personal and company growth opportunities. For candidates in California, Colorado, New York, and Washington, the anticipated base salary ranges from $70,000 to $97,000, depending on factors such as skills, qualifications, experience, and location.

• Hybrid contract‑to‑hire role based in Houston, TX; no visa sponsorship
• Salary commensurate with experience; competitive benefits and growth opportunities
• Anticipated base salary $70,000‑$97,000 (varies by location and qualifications)

Training + Development

Interview process

Visa Sponsorship

Security clearance