IT Helpdesk Technician
Climate Pros, Llc
Provide IT support, manage AD, Office 365, network, and device troubleshooting.
20 days ago ago
Junior (1-3 years)
Full Time
Glendale Heights, IL
Office Full-Time
Company Size
200 Employees
Service Specialisms
HVAC Services
Energy Efficiency
Sector Specialisms
Commercial Refrigeration
HVAC
Supermarket Retail
Biomedical
Refrigerated Storage Warehouses
Convenience Stores
Role
What you would be doing
lan/wan
device management
isp coordination
hardware rollout
active directory
voip support
- Support and maintain LAN/WAN, DNS, VPN, and VLAN configurations.
- Oversee desktop and mobile device management systems (MDM, etc.).
- Address general software support issues efficiently.
- Provide end-user support for laptops, desktops, and mobile devices.
- The employee is frequently required to sit, stand, walk, hear, see and talk.
- All employees may be required to visit a customer site and/or complete a ride along with a field technician as part of their employment.
- Coordinate ISP maintenance to ensure uninterrupted connectivity.
- Assist with hardware and software rollouts, ensuring consistency and compliance with company standards.
- Manage domains and related IT infrastructure.
- Troubleshoot and support VOIP systems.
- Manage Active Directory, including user accounts and shared folder permissions.
- Maintain and troubleshoot SharePoint configurations.
- Administer Office 365 accounts and services.
What you bring
it security
windows server
it certifications
helpdesk experience
sop documentation
communication
- Light to moderate lifting may be required.
- Experience with documenting Standard Operating Procedures (SOPs).
- Proven ability to work independently and effectively manage priorities.
- Basic administration and troubleshooting of Windows Servers.
- Ability to explain complex technical and security concepts to both technical and non-technical audiences.
- Strong Professional oral and written communication skills.
- Comfortable managing multiple tasks and meeting tight deadlines in a fast-paced environment.
- Ability to travel occasionally (5%).
- Specific vision abilities required by this job include close vision requirements due to computer work.
- IT Security Expertise: Proven experience in IT security measures, threat detection, and mitigation strategies.
- Certifications: IT certifications such as A+, Network+, Security+, or equivalent are highly preferred.
- Experience: 1--3 years in an IT Helpdesk or similar role.
- Capable of standing/walking up to 50% of the day and lifting up to 50 pounds.
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
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Company
Overview
- Founded with a mission to revolutionize the way climate challenges are addressed across industries.
- Leverages cutting-edge technology to offer innovative, sustainable solutions for both public and private sector projects.
- Focuses on long-term impact, delivering services in areas ranging from energy to infrastructure and residential developments.
- Its expertise spans a variety of sectors, including energy, utilities, and commercial infrastructure, providing customized solutions for each sector.
- Known for its work in climate-resilient infrastructure, ensuring that projects withstand the test of time and climate change.
- Has worked on numerous high-profile projects, including renewable energy systems and eco-friendly urban developments.
- With a hands-on approach to solving environmental challenges, it is a trusted partner for governments, corporations, and nonprofits.
- Commitment to providing customers with superior service.
- Innovative solutions tailored to individual needs.
- Focus on quality and craftsmanship in every project.
- Honesty, integrity, and transparency in all dealings.
- Accountability in actions and results.
Net Zero by 2030
Sustainability Goal
Committed to achieving net zero emissions by 2030 to mitigate climate impact.
- Committed to reducing the environmental impact of operations.
- Efforts include energy-efficient systems and sustainable practices in HVAC installations.
- Focused on reducing carbon footprints through smart energy solutions.
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