Warranty Engineer

Description

• Support on-site warranty return evaluations at GM (once per month).
• Ensure GM dealer service documents are accurate and appropriate to minimize full seat frame replacements.
• Support DV/PV testing (foam compression, durability, function, comfort) and analyze results for compliance.
• Collaborate with global engineering teams on high-impact programs.
• Review CAD data and drawings for design feasibility, manufacturability, and tolerance stack-ups.
• Assist with APQP and PPAP documentation, including DFMEA, PFMEA, control plans, and process flows.
• Work on industry-defining projects that advance the future of mobility.
• Implement and track containment and design/process improvement breakpoints with plant assistance.
• Provide prompt engineering feedback to DREs, product engineers, and plant leadership for design improvements and issue resolution.
• Collaborate with Manufacturing, Quality, Supplier Development, and Program Management to ensure production and launch readiness.
• Create one-pagers and 5-phase documents for issues requiring additional actions (design updates, containment, increased detection, etc.).
• Analyze and interpret warranty claims; categorize, track, and graph GM-reported data to identify trends and lasting corrective solutions.
• Act as a technical contact for customer design reviews, warranty issues, and validation updates.
• Participate in prototype builds, pre-production events, and launches; track and close open issues.
• Support weekly GM report-outs and internal calls reviewing warranty claims; determine which require further evaluation and request returns for analysis.
• Drive continuous improvement in seat assembly, foam molding, and product quality.
• Investigate and resolve non-conforming or rejected seating components through root-cause analysis and corrective actions.

Requirements

• Familiarity with automotive quality tools including 8D, 5-Why, FMEA, and Fishbone Diagram.
• Proficiency with Microsoft Office Suite (Excel, PowerPoint, Word).
• Hands-on experience in a plant manufacturing environment; ability to work on the floor and in office setting.
• Skilled in interpreting and analyzing DV/PV test results for validation sign-off.
• Working knowledge of APQP, PPAP, DFMEA, PFMEA, control plans, process flow documentation.
• Understanding of seat comfort, ergonomics, and occupant safety performance.
• Experience with PLM systems (Teamcenter; ENOVIA) for configuration and change management
• Experience with lean manufacturing, Six Sigma, or continuous improvement methodologies.
• Bachelor’s degree in Mechanical, Automotive, Manufacturing, or Industrial Engineering (or equivalent experience).
• Strong understanding of seat assembly, urethane foam molding, trim, structure, mechanism integration.
• Proficiency in CAD tools such as CATIA V5 or NX for design evaluation and component visualization.
• Experience in launch and production support, including prototype build participation and issue resolution tracking.
• Prior work experience with Tier-1 automotive suppliers in seating or interiors.
• Strong analytical, organizational, and communication skills with ability to interface across cross-functional and customer teams.
• 3–5 years of experience in automotive seating, interior systems, or product engineering at an OEM or Tier-1 supplier.
• Exposure to warranty systems and field issue analysis.

Benefits

• Competitive compensation, benefits, and development opportunities within an international organization.

Training + Development

Interview process

Visa Sponsorship

Security clearance