1st Line IT Support Engineer at Cleshar in London Area, United Kingdom | Kablio

Role

Description

incident management

service requests

asset inventory

ticket escalation

process improvement

user training

Encourage and facilitate training of users on platforms, technology and IT strategy for delivering excellent communication and understanding to staff members
Management of Service Desk processes such as Joiners, Movers, Leavers, etc
Maintain stock levels and asset inventory of equipment to ensure enough capacity to deal with typical end user problems in a timely fashion
Support with fulfilment of Service Requests, Incidents, Monitoring and completion of daily tasks within Service Level Agreements
Provide the team with feedback information regarding changes, maintenance, known problems and new services, to help coordinate team resources
Support the Service Desk team by providing guidance on analysis, troubleshooting and problem solving to help expedite resolution when escalating issues
Manage incident and service desk tickets through to resolution including knowing when to escalate to 2nd/3rd Line
Improve end user experience of technology within the group and drive initiatives to improve SLA performance of Service Desk deliverables
Identify and implement improvements to IT services, tools and processes administered and supported by Service Desk.
Ensure that the Service Desk delivers excellent Customer Service

Requirements

windows 10/11

azure ad

intune

wds

lan/wan

helpdesk

We are recruiting for an aspiring 1st Line IT Support Engineer!

Able to demonstrate key Fault Diagnosis/troubleshooting skills for user hardware and software problems.
M&E (Mechanical and Engineering)
Windows 10/11 OS
Azure and On-prem Active Directory administration
Mobile Device Management MaaS360/InTune operating systems
Safety Training
Experience of using an incident/request helpdesk management system • Maintaining Software and Hardware Asset Management
Windows Deployment Services (WDS)
Either an IT Graduate or a professional already working within the IT sector; candidates must have a clear background in IT.
Understanding of LAN, WAN networking, TCP/IP principles, DNS and VPN concepts
Must have the right to work in the UK
Candidates must have relevant IT experience supporting end users with exposure to the following environments.

Benefits

Statutory Pension Scheme
Death in Service
33 days holiday including bank holiday
Employee Assistance Program
Specsavers Eye Test Vouchers

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Delivering high-quality multi-disciplinary services.
Specialized in design, construction, and maintenance of infrastructure across multiple sectors.
Experience in large-scale projects including utilities, energy, and marine sectors.
Provides innovative solutions for complex projects requiring technical expertise and precision.
Tackling challenging environments and delivering value through effective project execution.
Collaborates with industry partners to advance project delivery and technology.

Culture + Values

Safety and quality are at the heart of everything we do.
We value innovation and continuous improvement.
Customer focus – we build lasting relationships with clients.
Integrity – we always act with honesty and respect.
Accountability – we take responsibility for our actions.
Collaboration – we work together to achieve shared goals.

Environment + Sustainability

Net Zero by 2050

Climate Commitment

Demonstrates a strong commitment to combating climate change by aiming to achieve net-zero emissions by 2050.

Adopted ISO 14001 Environmental Management Systems
Reduction in energy consumption across operations
Focus on reducing carbon emissions and waste
Use of sustainable materials and methods in projects
Regular environmental audits to monitor progress

Inclusion & Diversity

Committed to creating an inclusive workplace.
Support for gender diversity across all levels of the company.
Encourage diverse perspectives in decision-making.
Training programs for employees to promote inclusion.
Increase in female representation in senior management roles.

Articles

Careers & Vacancies

Training / Academy

HSQE

Role

Description

incident management

service requests

asset inventory

ticket escalation

process improvement

user training

Encourage and facilitate training of users on platforms, technology and IT strategy for delivering excellent communication and understanding to staff members
Management of Service Desk processes such as Joiners, Movers, Leavers, etc
Maintain stock levels and asset inventory of equipment to ensure enough capacity to deal with typical end user problems in a timely fashion
Support with fulfilment of Service Requests, Incidents, Monitoring and completion of daily tasks within Service Level Agreements
Provide the team with feedback information regarding changes, maintenance, known problems and new services, to help coordinate team resources
Support the Service Desk team by providing guidance on analysis, troubleshooting and problem solving to help expedite resolution when escalating issues
Manage incident and service desk tickets through to resolution including knowing when to escalate to 2nd/3rd Line
Improve end user experience of technology within the group and drive initiatives to improve SLA performance of Service Desk deliverables
Identify and implement improvements to IT services, tools and processes administered and supported by Service Desk.
Ensure that the Service Desk delivers excellent Customer Service

Requirements

windows 10/11

azure ad

intune

wds

lan/wan

helpdesk

We are recruiting for an aspiring 1st Line IT Support Engineer!

Able to demonstrate key Fault Diagnosis/troubleshooting skills for user hardware and software problems.
M&E (Mechanical and Engineering)
Windows 10/11 OS
Azure and On-prem Active Directory administration
Mobile Device Management MaaS360/InTune operating systems
Safety Training
Experience of using an incident/request helpdesk management system • Maintaining Software and Hardware Asset Management
Windows Deployment Services (WDS)
Either an IT Graduate or a professional already working within the IT sector; candidates must have a clear background in IT.
Understanding of LAN, WAN networking, TCP/IP principles, DNS and VPN concepts
Must have the right to work in the UK
Candidates must have relevant IT experience supporting end users with exposure to the following environments.

Benefits

Statutory Pension Scheme
Death in Service
33 days holiday including bank holiday
Employee Assistance Program
Specsavers Eye Test Vouchers

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found