Leasing Consultant

Description

• Provide exceptional customer service by addressing resident inquiries, processing service requests, and assisting with day-to-day resident needs.
• Confidently close the leasing process by addressing objections, highlighting benefits, and securing commitments.
• Collect move-in related fees and ensure all paperwork and funds are properly handled.
• Contribute to individual and team leasing targets, consistently striving to meet or exceed goals.
• Provide tours that showcase the property’s features and benefits while tailoring the experience to each prospect's needs.
• Develop a deep understanding of site leasing trends, traffic patterns, and product availability to effectively guide prospects toward leasing decisions.
• Maintain and manage the community waitlist, communicating updates with prospects as needed.
• Ensure the office, model units, clubhouse, and all common areas along the tour route are impeccably maintained, reporting any issues to the appropriate team member.
• Enter and maintain accurate lead information in Entrata and proactively follow up with prospects through warm calls, emails, or letters.
• Greet, engage, and build rapport with prospective residents, creating memorable and positive first impressions.
• Manage leasing inquiries by responding quickly and effectively through phone, email, or in person, ensuring all communication occurs within 24 hours.
• Participate in community marketing initiatives, outreach efforts, and resident event planning and execution.
• Guide prospects through the application process, ensuring compliance with screening procedures and accuracy in lease execution.

Requirements

• Strong computer literacy and the ability to learn new systems quickly
• Willingness to obtain all licenses and/or certifications required by State or Local jurisdictions.
• Familiarity with property management software such as Entrata, OneSite, or RealPage preferred.
• Previous leasing and sales experience preferred; experience in multifamily or student housing is a plus.
• High school diploma or equivalent required.
• Ability to participate in emergency duties as needed.
• Intermediate proficiency in Microsoft Excel, including formulas, sorting, and filtering, is a plus.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance