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Warranty and Return Specialist
Ksb Company
Provides administrative support and facilitates communication across departments for timely resolution of customer warranty and return issues, and assists Technical Service Engineers with various tasks.
17d ago
Junior (1-3 years)
Full Time
Grovetown, GA
Office Full-Time
Company Size
16,000 Employees
Service Specialisms
Application Engineering
Project Engineering
Consultation
Commissioning
Installation
Testing
Training and Development
Onsite Field Service
Sector Specialisms
Water
General Industry
Building Services
Petrochemicals / Chemicals
Energy
Mining
Role
What you would be doing
sap processing
data accuracy
report generation
process improvement
customer support
warranty claims
- Assist in analyzing warranty trends and identifying areas for enhancement
- Assist customers with warranty claims, return processing, and concessions within SAP
- Assist with planning and coordinating team training, travel arrangements, and meetings
- Maintain and update customer files, ensuring data accuracy and accessibility
- Oversee return programs, identify potential issues, and report findings for process enhancements
- Serve as a point of contact for warranty-related inquiries, providing accurate information and guidance
- Generate and maintain weekly and monthly reports on warranty claims, returns, and process improvements
- Develop and refine documentation to streamline warranty processes
- Update and refine work procedures to enhance efficiency within the Technical Service Group
- Ensure tools and equipment are properly maintained and readily available
- Manage SAP notifications and continuously seek improvements in SAP-related processes
- Monitor and track customer issues, ensuring prompt responses and resolutions
What you bring
sap
microsoft
2 years
problem solving
communication
shipments
- Willingness to acquire new skills in business operations, sales, and software applications
- 1-2 years of experience in an office environment, preferably in a technical or manufacturing setting
- Proficiency in SAP or similar ERP software and Microsoft Office Suite (Excel, Word, Outlook)
- Analytical mindset with problem-solving abilities to address warranty and return-related issues efficiently
- 2 years of experience in customer service or warranty administration
- Ability to quickly learn and adapt to new software tools
- Ability to work independently as well as collaboratively in a team environment
- Associate degree in a technical field or equivalent experience in related skills
- Excellent communication skills, both written and verbal, with the ability to interact professionally with internal teams and external customers
- Ability to work under pressure and manage multiple tasks within tight deadlines
- 1-2 years of experience handling national and international shipments of large loads
- Strong organizational skills and attention to detail
- 2 years of hands-on experience with SAP or similar ERP systems
- Flexibility to adjust work schedules as required to meet departmental and company needs
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- yes, ksb group is an equal opportunity employer that prohibits discrimination and harassment of any kind based on protected characteristics as outlined by federal, state, or local laws.
People also searched
Company
Overview
Since 1871
Year Established
The company was founded in 1871, marking over 150 years of operation and industry leadership.
100+ Countries
Global Presence
Operates in over 100 countries, providing solutions for a wide range of projects across the globe.
- Specializes in cutting-edge solutions for energy, water, and industrial sectors.
- Designs, manufactures, and services pumps, valves, and systems for critical infrastructure.
- Notable for its commitment to innovation in advanced fluid handling technologies.
- Portfolio includes high-performance systems for water treatment, heating, and cooling.
- Solutions play a vital role in industries such as mining, power generation, and chemical processing.
- Invested heavily in automation and digitalization to enhance system efficiency.
- Renowned for tailored solutions that meet the specific needs of each client, regardless of scale.
- Customer orientation: We provide customers with products and services of the highest quality and benefit.
- Performance: We want to be the best and grow with our employees, partners, and customers.
- Sustainability: We focus on the efficient use of resources and long-term business success.
- Innovation: We continue to develop in order to meet tomorrow's challenges.
- Commitment: We act responsibly and keep our promises.
2030
Carbon Neutrality Goal
The company aims to achieve net-zero emissions by this year.
- Implementation of energy-efficient technologies in product development and manufacturing.
- Sustainability strategy includes resource optimization, reduction of CO2 emissions, and responsible management of water resources.
- Focus on the development of energy-efficient pumps and valves.
- Sustainable product lifecycle management, from production to disposal.
- Products help customers reduce energy consumption and emissions.
25% Representation
Women in Workforce
Reflects the percentage of women in the global workforce, highlighting diversity efforts.
- Creating an inclusive work environment that promotes respect and equal opportunity.
- A global workforce with diverse talent across multiple regions and business areas.
- Encouraging the development of women in leadership roles through targeted programs.
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