Mortgage Manager
Habitat For Humanity International
Manage mortgage servicing, payments, escrow, loss mitigation, and reporting.
9 days ago ago
Intermediate (4-7 years), Expert & Leadership (13+ years), Experienced (8-12 years), Junior (1-3 years)
Full Time
Knoxville, TN
Office Full-Time
Company Size
4,421 Employees
Service Specialisms
Construction services
Project Management
Consulting
Engineering
Architecture
Property Development
Design
Technical Services
Sector Specialisms
Residential
Housing
Construction
Disaster Response
Water, Sanitation and Hygiene (WASH)
Microfinance
Land Tenure Security
Affordable Housing
Role
What you would be doing
- Monitors loss-mitigation payments to ensure terms are followed
- Maintains files in accordance with record retention policies such as:
- Supports annual audits by preparing the following items:
- Administers mortgage escrow accounts. Ensures property taxes, HOA fees, homeowners’ insurance, forced placed insurance, escrow refunds, and escrow vendor payments, are paid on time. Monitors escrow shortages, insurance claims, and performs escrow analysis on a regular basis
- Collaborates with Chief Financial Officer on monthly reconciliations
- Reports status of mortgages to internal and external stakeholders
- Administers FICS mortgage software environment and eStatus client portal
- Processes monthly payments
- Creates and maintains custom reports
- Reports homeowner payment history to Credit Reporting Bureau monthly
- Coordinates software updates
- Initiates foreclosure proceedings with affiliate attorney (with the support of Director of Family Services)
- Manages all mortgage accounts
- Executes loss mitigation and foreclosure prevention policies with homeowners facing issues such as delinquency, refinancing, bankruptcy, and foreclosures
- Notifies affiliate attorney of bankruptcy filings
- Coordinates with Family Services Department to implement delinquency policies
What you bring
- Proficient with Microsoft Office
- Ability to manage detailed information, records, and maintain confidentiality must be able to meet the minimum requirements to maintain a Qualified Loan Originator certification.
- Proficient with QuickBooks Enterprise
- Demonstrates commitment and strict adherence to best ethical practices and laws such as, but not limited to Fair Housing Act, Equal Credit Opportunity Act, Fair Credit Reporting Act,
- Excellent oral and written communication skills and the ability to communicate with people of diverse backgrounds
- Bachelor’s degree in accounting or finance or equivalent practical experience that provides candidate with requisite knowledge skills and abilities
- Ability to manage and prioritize multiple tasks
- Proficient knowledge of FICS Loan Servicer system
- Ability to work in a team environment and creatively address challenges
- Tennessee Mortgage Loan Originator Training
- Habitat for Humanity International Loan Origination
- Late fee letters
- Mortgage balance listing
- Annual Credit Reporting Training
- Annual FICS reconciliation
- Mortgage aging stats
- Mortgage confirmation letters
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
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Company
Overview
1976
Founded
The company was established in 1976, marking the beginning of its mission.
70+ countries
Global Reach
Operates internationally, making a difference across many regions.
4,400 homes
Homes Built
Jimmy and Rosalynn Carter personally contributed to building these homes.
- Grew into a global nonprofit operating in over 70 countries, funded by individuals, philanthropies, corporations, and governments.
- Uses volunteer labor and 'sweat equity' to build and repair simple, decent, affordable homes without profit.
- Hosts signature events like the Jimmy & Rosalynn Carter Work Project, building thousands of homes in blitzes.
- Runs Global Village volunteer programs sending participants to build and learn across five continents.
- Specializes in residential and community infrastructure and improving water resources in low-income areas.
- Seeking to put God’s love into action, Habitat for Humanity brings people together to build homes, communities and hope.
- A world where everyone has a decent place to live.
- We are compelled by our Koinonia roots to put God’s love for all into action and pursue housing equity and opportunity by bringing all people together to build community and drive impact.
- We build a culture rooted in learning, accountability and trust.
5 years
Sustainability Partnership
Collaboration with UN-Habitat focusing on sustainable development and climate change solutions.
- Committed to sustainable development, integrating environmental resilience into global and local housing programs.
- Promoting green building materials that reduce COâ‚‚ emissions, energy use, waste, and water consumption.
- Setting a net-zero greenhouse gas emissions target with a publicly disclosed date.
50% Global Workforce
Women Representation
Women make up approximately 50% of the company's global workforce.
48% Leadership Roles
Women in Leadership
Women hold approximately 48% of leadership roles within the organization.
2027 Target
Gender Parity Goal
The company aims to increase the representation of under-represented genders in senior roles by 2027.
- Committed to building a diverse, inclusive workforce—recruitment efforts include diverse candidate outreach, interview panels and unconscious bias education.
- Equal opportunity employer; safe, visible, respected, supported and valued workforce with background screening, ethical safeguarding and whistleblowing policies.
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