Help Desk Technician

As a Help Desk Technician, you will be a vital member of Murphy’s IT team. You will be responsible for providing fast and useful technical assistance in operating computers and phone systems. An excellent Help Desk Technician must have good technical knowledge and be able to communicate effectively to understand the problem and work toward a solution.

• Supporting, monitoring, testing, and troubleshooting hardware, software, and IT issues
• Support the management and technical team by being an organizational bridge of communication and specifications
• Ensure all users have the appropriate security clearance, and authorization, and need to know, and are aware of their security responsibilities
• Ensuring all information systems are operated, maintained, and disposed of per compliance directives

• Proficient with IOS devices
• Proficient in Windows operating systems
• Ability to support, monitor, test, and troubleshoot hardware and software
• Proficient in tools of communication (Word, Excel, PowerPoint, Outlook, etc.)
• Strong problem-solving and analytical skills
• Excellent communication skills that include listening, verbal, and written skills
• Ability to quickly learn new technologies and concepts

• A collaborative, family-friendly work environment
• Competitive pay and an excellent benefits package, including health and life insurance, a robust wellness program, 401(k), and profit sharing.
• A personal time off plan that rivals our competitors