Maintenance Technician

Description

• Maintain a courteous and professional demeanor with residents, vendors, and colleagues
• Complete and document work orders promptly using company-issued mobile devices
• Follow OSHA and company safety standards; report unsafe conditions promptly
• Meet performance metrics for work order completion, repair quality, and resident satisfaction
• Perform preventative, corrective, deferred, and emergency maintenance across properties
• Provide professional, respectful, and empathetic service to residents as the company’s primary field representative

Requirements

• Position involves sitting, standing, stooping, kneeling, pushing, shoving, lifting, carrying and moving objects that can weigh up to 50 lbs. This movement can occur throughout the day. Must also be able to climb several flights of stairs if necessary.
• Must be able to work effectively and cheerfully in an environment which may be stressful due to adversarial situations resulting from the proper performance of duties
• Capable of working extended hours, to include evenings, weekends and holidays as necessary.
• Number of repeat visits to resolve the same issue
• Ability to utilize technology (iPhone, iPad) to communicate and complete work orders.
• Must be able to work in small and confined spaces for extended periods of time.
• Knowledge of residential systems and demonstrated repair aptitude
• 3+ years of maintenance experience
• Experience with Microsoft Outlook/Teams or similar email/messaging platforms.
• Basic personal set of tools (Required)
• Must be able to speak English in a clear and understandable voice so that various types of communications may be conducted with people of various levels of education and capabilities, to include the exchange and receipt of information over the telephone.
• Able to see well enough to read faint or partially obscured writing or printing, with corrective lenses if needed.
• Reliable transportation to meet schedule work environment
• Must be able to interact with all types of individuals, be mentally alert, detail oriented, and with good reasoning skills.
• Resident satisfaction with maintenance experience
• HVAC, Plumbing, Electrical, and Appliance knowledge (preferred)
• Valid Driver’s License (Required)
• Must be able to work on more than one assignment at a time with frequent interruptions, changes and delays. Must be able to remain focused and work effectively, efficiently, and cheerfully under such circumstances. For safety reasons, employee must remain alert to working conditions and aware of safety, health, and environmental concerns.
• Must have finger dexterity for typing/using a keyboard.
• Strong customer service and organizational skills

Benefits

• Reliable transportation (mileage reimbursement provided for supply pick-up and job site travel)
• Daily and weekly work order completion rate

Training + Development

Interview process

Visa Sponsorship

Security clearance