Senior/ Duty Manager (Oasia Cluster)

Description

The Front Office Manager directs, monitors, and supervises daily activities across all Front Office sections—including reception, cashier, telephone, reservation, and baggage services—and coordinates with other operational departments. They ensure staff conduct reflects a positive corporate image, handle security issues in collaboration with the security department, and manage room inventory to maximize revenue.

The manager guarantees prompt, courteous, and efficient guest service, resolves complaints diplomatically, assists with check‑in/check‑out procedures, and oversees cash handling duties such as maintaining float amounts, authorising rate changes, and processing payments according to policy.

• Supervise Front Office sections (reception, cashier, telephone, reservation, baggage) and coordinate with other departments.
• Monitor junior staff performance and ensure a positive guest‑facing image.
• Handle security incidents and collaborate with the security department.
• Optimize room inventory for maximum revenue utilization.
• Deliver prompt, courteous guest service and resolve complaints diplomatically.
• Manage check‑in and check‑out processes.
• Oversee cash float, rate changes, payouts, advances, and cheque acceptance per policy.

Requirements

Qualifications include a diploma (preferably hospitality), at least four years of similar hospitality experience, strong team leadership, a positive attitude, enthusiasm, initiative, knowledge of the Opera system, and the ability to drive results.

• Hold a diploma (preferably in hospitality) and at least four years of relevant experience.
• Possess knowledge of the Opera system and the ability to drive results.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance