Guest Service Manager | Radisson Blu Toronto Downtown

Description

• Schedule the staff within budgeted guidelines and provide the best coverage for service demands;
• Assist with recruitment, training, supervision, and discipline of Front Desk/Guest Services team members;
• Respond appropriately to guest complaints. Implement appropriate service recovery gestures in order to ensure total guest satisfaction;
• Maximize total hotel revenues including but not limited to occupancy and increase RevPar on a daily basis;
• Maintain all policies and internal controls related to the front office operations to ensure the security of monies, credit and financial transactions, and guest security;
• Organize and maintain front office records and equipment in accordance with hotel policy and control the inventory of front office supplies/forms;
• Demonstrate and promote a 100% commitment to providing exceptional experiences for our guests and employees;
• Prepare, monitor and maintain front office reports as required;
• Ensure guests receive prompt, professional attention and personal recognition. Ensure guests are greeted upon arrival;
• Promote teamwork and quality service through daily communication and coordination with other departments;
• Ensure all staff is properly trained on systems, security and cash handling procedures, and service standards and have the tools and equipment needed to effectively carry out their job functions;
• Assist in the preparation of the annual business plans, budgets, and marketing plans;

Requirements

• Strong computer skills, with knowledge of Microsoft Office and Hotel Property Management Systems;
• Strong leader who can develop the skills of others and thrives in a fast-paced environment-maintaining composure and objectivity with guests and team members;
• Effective communication skills, verbal and written;
• Available to work days, nights, weekends, and/or holidays as required, including occasional Manager-On-Duty shifts.
• Organized, results-orientated, proven time management skills and ability to work under pressure;
• Revenue Management skills and past involvement in the revenue management process an asset;

Benefits

• Hotel Stay Discounts
• Annual Wellness Credit
• A fast-paced environment in an exciting industry, where you get the chance to meet people from all over the world. It’s a good place to be right now!
• Work with like-minded team members who are passionate about their work and keep things fun, every day!
• RRSP Matching Program
• Education Reimbursement for you (and your children!)
• Team Building Events
• Culture of Recognition Program
• Team Member Referral Program

Training + Development

Interview process

Visa Sponsorship

Security clearance