Assistant Project Manager (Residential Housing)

Description

• Assist and support Relocation Coordinate with creating agendas for weekly relocation meetings
• Implement procedures for minimizing resident property damage, including inventorying furniture and taking photos or video, and serve as the initial point of contact regarding resident claims of damage or loss. In the event of property damage or missing belongings, serve as a liaison between the resident and moving company to facilitate timely resolution of the claim.
• Participate in weekly relocation and construction calls to provide updates and monitor project progression.
• Provide weekly site reports to Project Manager
• Provide relocation counseling and assistance in compliance with applicable Federal, State, or local regulations.
• Serve as an HOU representative to local, state, federal, housing agencies, and community groups.
• Support onsite staff with deliverables, weekly/monthly reports, and facilitation of Relocation meetings.
• Regularly update and maintain relocation files, database, lottery list, and relocation tracking reports.
• Monitor budget and notify Project Manager of any significant changes/issues in project scope.
• Conduct training to onsite staff to ensure relocation trackers are updated daily.
• Provide employee coverage as needed and ensure all Relocation Coordinator tasks are completed.
• Provide verbal interpretation and written translations if the resident population requires communication in specific languages.
• Implement relocation policies as outlined in the approved relocation plan.
• Complete all tasks identified in the site work plan and perform other duties as assigned.
• Collaborate with Relocation Coordinator to prepare weekly and monthly reports to clients and the development team.
• Conduct site visits to provide additional support and complete file audits quarterly.
• Take minutes of each relocation meeting and distribute them to the team within 48 hours of the meeting.
• Work closely with construction, property management, development, and moving contractors to ensure residents vacate their units per the relocation schedule, surrender keys to the property management, and units are properly secured.
• Monitor relocation trackers at all sites for accuracy.
• Assistant Project Managers conduct site setup activities, including the arrangement of office, relocation files organization, identification of vendors, and off-site relocation units.
• Serve as a liaison between HOU, property management, clients, and residents.
• Participate in and facilitate resident and community meetings and drop-in sessions to discuss the relocation process and resident relocation rights and benefits.
• Assist Relocation Coordinators with scheduling and coordinating moves and other move-related tasks, including pest inspection and unit turnover as needed.
• Participate in weekly supervision and scheduled site meetings with the Project Manager.
• Participate in surveying residents to understand their relocation needs and relocation preferences.
• Ensures staff are maintaining confidentiality of resident and HOU information via file security protocols as well as implementing computer data security systems.
• Oversee onsite staff to ensure deliverables are being met in accordance with client needs and project timelines.

Requirements

• Knowledge of Microsoft Office and Google Suite as well as database applications.
• Willingness to learn and receive feedback.
• Ability to maintain a calm atmosphere under pressure and stressful situations.
• Ability to lift up to 20 lbs, work in adverse weather conditions, and stand for extended periods of time.
• Organized and detail-oriented with the ability to prioritize multiple requests.
• Self-directed and able to work independently.
• Must be able to pass employment criminal background screening
• Have a propensity to learn and take on more tasks or responsibilities.
• High School Diploma or equivalent. Bachelor's Degree is preferred.
• Must be able to multitask and prioritize responsibilities and work under strict time constraints on various projects.
• Must have excellent customer service, interpersonal, verbal, and written communication skills.
• Must be able to walk up to 4 miles per day and ascend up to four flights of stairs at a time.
• Be a creative problem-solver.
• Must be able to pass a pre-employment criminal background screen.
• Experience in relocation services, social services, customer service, or other similar fields preferred.
• Excellent organizational skills.
• Able to work with diverse populations and communicate effectively with numerous stakeholder groups, including staff, clients, and residents.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance