Leasing Consultant - Crosshatch/Copestone

Description

• Prepare and process notices to vacate, renewals, service requests, applications, move-ins/outs, transfers, and roommate changes.
• Achieve community goals, including occupancy, renewals, and turn times, while maintaining at least a 35% rental closing ratio.
• Support marketing initiatives and alert management of local opportunities.
• Follow all safety procedures as outlined in the Employee Handbook, SOPs, and safety labels on all equipment.
• Ensure compliance with Fair Housing laws, safety procedures, and company policies.
• Assist in planning and hosting resident events and activities.
• Serve as first point of contact for prospects: welcome visitors, answer questions, and verify eligibility.
• Maintain accurate, organized resident and vendor files.
• Occasional travel between properties may be required.
• Maintain strong resident relations: address concerns, ensure satisfaction, and promote retention.
• Stay informed on local market trends; complete monthly market surveys and recommend competitive pricing to Community Manager.
• Conduct daily community inspections, ensuring tour paths, models, amenities, and common areas are well maintained.
• Represent the company positively in all interactions.
• Manage resident communication channels and maintain accurate CRM records.

Requirements

• Bilingual in Spanish is a plus.
• Minimum of one year of experience in onsite multi-family housing preferred.
• Experience with property management software preferred (Yardi Voyager, RentCafe, AIRM, LEO, Appwork, and CRM).
• Strong sales and customer service skills.
• Must be proficient in Microsoft Office Suite - Word, Excel, PowerPoint, Teams, and Outlook.
• High school diploma or GED required.
• Strong written and oral communication skills.
• Minimum of two years of sales experience is highly preferred.

Benefits

• 401(k) with employer match
• Paid maternity and parental leave
• Employee housing discount
• Years of service awards
• Paid time off (PTO) and 9 company-paid holidays
• Alternative transportation allowance
• Infinite possibilities program
• Medical, including a zero-cost employee plan
• Company-paid life insurance
• Short-term and long-term disability coverage options
• Gym membership stipend
• Dental and vision coverage
• Mental wellness program
• Professional development support
• Monthly coffee coupon
• Peer recognition program

Training + Development

Interview process

Visa Sponsorship

Security clearance