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Hilti Asia It Services

Customs & Distribution Specialist

Company logo
Hilti Asia It Services
Provides global IT services, solutions and support for Hilti’s business from Kuala Lumpur hub.
Customs & Distribution Specialist responsible for ensuring business compliance with HM Revenue & Customs and applicable international trade regulations, handling customs-related tasks and serving as the process owner for customs-related topics.
17d ago
Junior (1-3 years)
Full Time
Manchester, England, United Kingdom
Hybrid
Company Size
400 Employees
Service Specialisms
Digital Solutions
IT Services
Technology Consulting
Project Management
Software Development
Engineering Services
IT Infrastructure
Cloud Solutions
Sector Specialisms
No specialisms available
Role
What you would be doing
compliance analysis
declaration submission
stakeholder coordination
complaint management
process innovation
compliance audits
  • Analyze customs regulations and anticipate trends regarding foreign trade processes and systems in order to apply when necessary or beneficial.
  • Submit declarations for goods moving from GB to Norther Ireland using Trader Support Service (TSS) portal.
  • Act as process owner and bridge between local/global stakeholders for customs-related topics.
  • Track, troubleshoot and handle complaints associated with transport operations and work closely with other departments (Customer Services, Sales, Material Management & Finance) to ensure better services to our customers.
  • Drive the innovation of foreign trade systems and methods as well as the standardization and improvement of customs processes and Internal Compliance Programs (ICP).
  • Conduct necessary audits and checks for process compliance to ensure that risk mitigating controls are in place within all aspects of operations.
  • Drive the optimization and reduction of foreign trade costs in line with quality and productivity targets and assure the adherence to applicable customs, sanctions, import & export control regulations and trade compliance frameworks.
  • Audit external suppliers to make sure the declarations submitted to the government are accurate and trade groups are being used accurately.
  • Monitor regulatory developments and ensure timely adaptation of customs processes.
  • Understand, interpret and communicate global KPIs and performance management reporting to all concerned stakeholders.
  • From a controlling aspect, ensure freight cost management and invoice control/audits.
  • Act as interface for warehousing operations including inbound, inventory management, outbound, reverse logistics, and administrative activities to ensure customer and business requirements are met.
  • Work on process improvement through lean management tools, adapting global standards/guidelines and solve root cause issues to achieve cost productivity, efficiencies, and/or service improvements.
What you bring
import/export
sap
degree
analytical
trade qualification
excel
  • Ability to handle multiple tasks simultaneously
  • Willingness to develop continuously in order to stay up to date with current customs laws and regulations
  • Proven working experience within the import/export industry with knowledge of customs
  • Knowledge of SAP preferred
  • Degree in Business, Logistics, Supply Chain Management or other related field (desirable)
  • Strong Analytical skills and mathematical aptitude
  • Trade-related qualification (e.g: UK Customs Academy/BCC/BIFA/CILT)
  • Excellent communication and interpersonal skills
  • Strong Microsoft and PC skills; including Excel, PowerPoint & Access
  • Ability to use Excel for analysis
Benefits
  • 6% employer pension contributions
  • Trips to locations such as Milan, New York and global HQ for high performers across all teams
  • Private Health Insurance and Employee Assistance Programme
  • Paid leave to work on charitable projects
  • 33 days' holiday (inc. Bank Holidays) plus the ability to purchase 5 days more annually
  • Different ways to work flexibly, including working from home and compressed hours
  • Genuine career advancement (more than 80% of all leadership roles are filled internally)
  • Hilti Benefits Box, a reward platform offering a cycle to work scheme and shopping and lifestyle discounts/cashback
  • Company vehicle and fuel card for sales roles
Training + Development
Information not given or found
Company
Overview
Founded in 2012
Year Established
Born in 2012 as Hilti’s Kuala Lumpur-based IT competence centre with a mission to digitally empower a global construction leader.
34,000+ Users
Global Users Served
Delivers backbone services to over 34,000 users across 120+ countries.
  • Anchored within Global IT alongside hubs in Switzerland and the US, its engineers manage end-to-end infrastructure, cloud, workplace apps and cybersecurity.
  • Plays a pivotal role in digital transformation: deploying SAP S/4HANA, IoT/cloud platforms, mobile apps and secure SOC operations.
  • Typical projects include regional roll-outs of hardware/software, proactive service process optimization, and global cybersecurity measures.
  • Specialises in digital workplace, cloud computing, security operations, application development and IT infrastructure engineering.
  • Operates globally from a nimble yet powerful Asian hub.
Culture + Values
  • Integrity – We act with integrity in all we do.
  • Courage – We dare to step out of our comfort zone, think differently and inspire our customers to forge their own paths.
  • Teamwork – We believe in collaboration and support each other. We are there for each other, our customers, suppliers and partners.
  • Commitment – We are committed to everything we do. We will always go the extra mile to help our community.
Environment + Sustainability
50% reduction
Scope 1 & 2 emissions
Aims to reduce Scope 1 and 2 emissions by 50% by 2032, aligned with a science-based target initiative.
100% green electricity
Sustainable energy sourcing
Completely reliant on green electricity since 2020, enhancing renewable energy integration.
50% electric/hybrid
Vehicle fleet transition
A substantial shift toward electric and hybrid vehicles to reduce transportation emissions.
60% reduction
Emissions reduction since 2019
Achieved a 60% reduction in Scope 1 and 2 emissions since 2019, demonstrating significant progress toward sustainability goals.
  • Global vehicle fleet shifting ~50% to electric/hybrid by end of 2023.
  • Achieved carbon neutrality in own operations by end of 2023; remaining 40% offset via in-house projects.
  • Long-term net-zero target by 2050 (Science-Based Targets initiative validated)
  • Environment strategy focuses on COâ‚‚ data transparency, circular design, value-engineering (less material), sustainable sourcing, fleet conversion, and product technologies.
Inclusion & Diversity
34,000+
global team members
A workforce of over 34,000 individuals contributing to a diverse and inclusive culture.
140+
nationalities represented
Representation from over 140 different nationalities, fostering global perspectives.
  • Goal to make everyone feel like they belong, aligning with core values of courage, teamwork, integrity, and commitment.
  • Employee-led inclusion groups covering gender networks, mental health, LGBTQ+, race & ethnicity.
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