Hospitality Coordinator

Description

The Hospitality Coordinator is the on‑the‑ground expert responsible for keeping homes functional, clean, and stocked for every guest. Working field‑based in a defined zone, you will conduct inspections, restock supplies, prepare properties for arrivals, perform light maintenance, and address in‑stay issues, reporting to the Hospitality Ops Team Lead.

• Inspect homes before and after stays, document findings, and report issues.
• Restock consumables and supplies to maintain functional, clean, and stocked (FCS) standards.
• Leave hospitality touches such as welcome notes and gifts for guests.
• Perform basic maintenance tasks and coordinate larger repairs with the Maintenance team.
• Support turnover activities including bedmaking, décor resetting, tidying, and trash removal.
• Respond promptly to urgent in‑stay guest issues and dispatches.
• Track supply usage and flag homes with unusual patterns or recurring problems.
• Serve as a professional field presence, handling phone calls and communications with guests and owners.
• Assist Hospitality Managers with task dispatching during non‑peak times.
• Provide zone support and assist other zones as needed.
• Maintain guest satisfaction scores above 4.8.
• Complete a high volume of inspections per shift/day.
• Ensure homes consistently meet FCS standards as verified by leadership.

Requirements

• Achieve high task completion accuracy and responsiveness to urgent issues.
• Minimum 1 year experience in hospitality, property care, vacation rentals, or related field.
• Detail‑oriented, reliable, and able to follow checklists and brand standards.
• Physically capable of lifting 25+ lb and standing/walking throughout the day.
• Strong communication skills and service‑mindset.
• Comfortable using mobile apps and task‑tracking tools.
• Valid driver’s license, reliable vehicle, and ability to work weekends, holidays, and on‑call rotations.

Benefits

The role requires frequent travel within the market, lifting up to 50 lb, and availability on weekends, holidays, early mornings, and evenings with two days off each week. Compensation is based on experience and location and includes a competitive benefits package with generous PTO, paid holidays, parental leave, 401(k), wellness subsidies, and comprehensive health coverage.

• Competitive base salary with adjustments for experience and location.
• Generous PTO, 12 paid holidays, and volunteer time off.
• Paid parental leave and 401(k) program.
• Wellness, home office, and cell‑phone subsidies.
• Robust health, dental, and vision insurance.

Training + Development

Interview process

Visa Sponsorship

Security clearance