Airport Ambassador (Bozeman, MT)

Description

• Anticipate guest needs and proactively offer assistance with special requests
• Greet arriving guests at the airport or jet center with genuine warmth and enthusiasm, creating a memorable first impression of One&Only Moonlight Basin
• Maintain communication with the resort to provide real-time updates on guest arrivals and any special requirements
• Maintain workspace cleanliness and disinfection
• Ensure compliance with all policies, standards, and procedures
• Follow Lost & Found Policies and Procedures
• Address guest concerns confidently and follow up appropriately
• Provide travel time as well as orientation information about the resort and the journey to One&Only Moonlight Basin during transportation
• Working in outdoor environments, including high altitudes, that may present extreme weather conditions such as snow, ice, rain, heat, wind, etc.
• Utilize Alice, Relay, and Opera Cloud systems to track guest information and update arrival status with correct number of items guests are traveling with
• Assist guests with introduction to transportation drivers, who will assist with luggage
• Ensure vehicles are properly prepared with appropriate amenities (snacks, drinks, fresh towels)
• Provide accurate information about the surrounding area, including Yellowstone National Park, Big Sky Resort, and local attractions
• Ensure Joy and ultra-luxury standards established by the resort
• Attend training with punctuality and contribute to a positive work environment
• Maintain detailed knowledge of resort facilities, services, and current programming
• Assist with departure coordination when needed, ensuring the same level of service throughout the guest journey
• Lifting and carrying of loads weighing up to 50 pounds
• Strictly adhere to PPE requirements and safety/hygiene measures
• Maintain open communication with Front Office and Rooms Controller regarding guest arrivals and departures
• Maintain fluent communication with all departments
• Assist with guests needs ensuring a seamless transition from arrival to resort transportation
• Analyze information to solve problems effectively
• Ensure all guest preferences and requests are documented and communicated to the appropriate resort departments
• Coordinate with drivers to ensure timely pickup and seamless transportation to the resort
• Follow LQA & Fobes Standards related to Front Office operations
• Document and report any service issues or guest feedback
• Verify transportation arrangements prior to guest arrival and resolve any discrepancies
• Follow grooming standards established by the resort

Requirements

• English spoken
• Outstanding communication and interpersonal skills
• Leadership skills with problem-solving ability
• Use of ALICE and OPERA
• Frequent bending, twisting, stooping, reaching, and pulling
• Experience and Customer Service
• Standing, walking, stooping, kneeling, and bending in an operational environment for extended periods
• Ability to work under pressure
• Excellent organizational skills
• Maintain knowledge of transportation schedules, routes, and estimated travel times
• Reliable and result driven
• Communication skills
• Proficient in MS Office and call center equipment/software programs

Benefits

• Winter season includes complimentary ski pass to Big Sky Resort based on availability OR $225 reimbursement towards gym membership
• Dental, vision & life insurance - 100% of premium paid by employer*
• Subsidized housing based on availability
• Health Savings Account with $50 employer contribution per pay period*
• Medical insurance - 80% of premium paid by employer*
• 8 paid holidays*
• Complimentary transportation to/from resort
• Full-Time Year-Round Benefits
• 5 weeks of PTO (Paid Time Off)*
• Discounts at F&B outlets on property
• Uniform provided & complimentary laundering
• Complimentary meal per shift
• 14 nights per year at $100/night* at Kerzner Properties worldwide

Training + Development

Interview process

Visa Sponsorship

Security clearance