Branch Support Coordinator

Description

• Maintaining adequate inventories of all supplies alongside the Warehouse manager (if applicable).
• WDS Support (Sales Delivery Tickets, Replacement Tickets/ Blooming Tickets; Master Blooming Schedules.)
• Assists with achieving Customer Retention Targets
• Assists with achieving Revenue Targets
• Customer contract management (database, price increases, new agreements)
• Responsible for Accounts Receivable processes including partnering with collection team, credit requests, refunds, and price changes, and pulling invoices as appropriate
• Responsible for the day to day branch administrative duties such as customer experience, billing and invoicing, maintaining system records, scheduling, sales entry, etc.
• Responsible for Office Supply Inventory
• Assist with Commission SOP
• Successfully supports branches in other assigned functions as delegated.
• Responsible for WDS Support (sales entry, routing, client contact info & client inventory updates)
• Assists with achieving APBITA Targets
• Assists with achieving NPS/ CVC Results
• Responsible for Accounts Payable processes including creating POs and coding/ processing bills.
• Maintains Branch Holiday Pipeline
• Manage/ Assist with MUR Reporting
• Assists with achieving AR/ DSO Targets

Requirements

• The ability to work independently, taking the initiative.
• High school diploma or GED required
• 3-5 years experience in a similar administrative role preferred
• The ability to handle stress and stress related situations.
• Excellent listening and communication skills
• Customer focus and growth mindset.
• Skill in organisation and time management - ability to work on multiple tasks, and take direction from multiple departments at one time
• 3-5 years business administrative experience preferred
• Experience supervising others preferred
• Outstanding problem-solving abilities
• Skill with Google Suite Preferred
• Skill in providing timely and clear and concise feedback
• Skill in written and verbal communications
• Attention to detail and analytical skills
• Excellent customer service skills

Benefits

• Training and development programs available
• Multiple avenues to grow your career
• Company-paid holidays & floating holidays
• Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more
• Tuition Reimbursement benefits (for FT Colleagues)
• Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1
• 401(k) retirement plan with company-matching contributions
• Vacation days & sick days

Training + Development

Interview process

Visa Sponsorship

Security clearance