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Front Desk Agent | Full Time | Hampton Inn & Suites | Cherry Creek, CO
Oci Hospitality
Provide courteous check-in/out service and guest assistance at hotel front desk
8d ago
$18 - $20
Expert & Leadership (13+ years), Junior (1-3 years)
Full Time
Denver, CO
Onsite
Company Size
350 Employees
Service Specialisms
Hospitality Management
Property Development
Real Estate Investment
Construction Services
Design
Project Management
Sector Specialisms
Hotel Management
Hotel Ownership
Hotel Development
Renovation and Construction
Revenue Management
Sales and Marketing
Digital Campaigns
Operational Management
Role
What you would be doing
guest check‑in
check‑out processing
cash handling
report generation
reservation management
housekeeping coordination
- Communicate parking procedures to guest/visitors.
- Complete designated casher and closing reports in the computer system.
- Processing all check-outs including resolving any late and disputed charges.
- Coordinate with Houskeeping to track readiness of rooms for check-in.
- Process all payment types such as room charges, cash, checks, debit, or credit.
- Count bank at the beginning and end of shift.
- Balance and drop receipts according to Accounting specifications.
- Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.
- Run daily reports, identify any special requests, and check reports for accuracy.
- Answer, record, and process all guest calls, messages, requests, questions, or concerns.
- Supply guests with directions and information regarding property and local areas of interest.
What you bring
onq
hilton
front desk
high school
computer skills
customer service
- Hotel experience is a plus, OnQ/PEP Hilton experience preferred
- Front Desk: 1 year (Preferred)
- High school diploma/G.E.D equivalent
- Computer Skills a must
- The gift of effectively communicating with others is very important in this role.
- An ability to problem solve
- English Language Proficiency
- English (Required)
- Ideally, you will have 1+ years of experience in a customer service field.
- 401(k) matching
- Employee assistance program
- Weekend availability
- Referral program
- Supplemental Insurance
- Health, Dental, Vision insurance
- Employee travel discounts
- Incentive Programs
- Recognition Programs
- Paid time off
Information not given or found
Interview process
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Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
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Company
Overview
- Founded with a passion for delivering exceptional hospitality experiences, OCI Hospitality has grown into a trusted leader in the sector.
- Specializes in the development, management, and operation of both residential and commercial properties, particularly in hospitality.
- With a focus on long-term partnerships, OCI Hospitality is known for its innovative approach to managing properties and creating value.
- Has a history of transforming underperforming properties into successful, thriving venues, driving profitability through strategic improvements.
- Typical projects range from luxury hotels to high-end residential complexes, with an emphasis on sustainability and high-quality service.
- OCI Hospitality stands out for its ability to seamlessly blend operations across multiple hospitality niches, creating versatile and adaptable spaces.
- Deliver outstanding service to every guest.
- Foster a work environment that encourages personal and professional growth.
- Commitment to excellence in everything we do.
- Ensure accountability and integrity at every level.
- Nurture relationships based on trust and respect.
Net Zero by 2050
Sustainability Goal
Aims to achieve net-zero emissions by the year 2050, marking a significant step toward combatting climate change.
- Implementing energy-efficient systems in all properties.
- Continuous focus on reducing water and energy consumption.
- Using eco-friendly materials in hotel construction and renovations.
- Promoting waste reduction through recycling and composting programs.
- Commitment to fostering a diverse and inclusive workforce.
- Promoting equal opportunity in hiring and career advancement.
- Ensuring an inclusive environment for all employees and guests.
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