Resident Experience Manager - Facilities - Stadium Centre

Description

• Conduct performance evaluations of direct reports and performance discussions with team members.
• Serve as an American Campus representative and liaison in all interactions.
• Run day-to-day administration of all aspects of the property.
• Represent ACC as property leader at resident functions and marketing events.
• Supervise entire office team, providing leadership that translates to an exceptional resident experience.
• Work closely with Service Manager to own property financials, including purchasing and performance to budget.
• Ensure effective record-keeping, communication and follow-up for all work orders and resident requests.
• Manage administrative processes, including scheduling and payroll; implement best practices for improved effectiveness.
• Manage the process to assist with collecting resident feedback and survey results, as well as creating action plans for improvement.
• Recruit, hire, train, and develop direct reports to achieve operational objectives and to create a positive, engaging workplace for team.
• Collaborate with supervisor and Human Resources on compensation adjustments for direct reports.
• Partner closely with Service Manager to ensure property is consistently well-maintained and meets curb appeal standards.
• Assist supervisor and Service Manager in the planning, preparation, and implementation of successful turnover processes.
• Effectively resolve resident conflicts and disputes.
• Maintain key control oversight, including key box access.
• Responsible for management of day-on-day university relations; ensure consistent and ongoing communication with university partners.
• Oversee administrative processes for incident reports, deposits, and invoices.
• Exercise discretion in overseeing all resident communication, including events and notices.

Requirements

• 2 years’ of leadership experience in student or multi-family housing, or similar industry
• Bachelor’s degree in business or relevant field preferred
• Skills in customer service, supervision, business administration, residence life, and a combination of business and student development skills.
• Strong communication and collaboration skills

Benefits

• Benefits:DentalVision401(k) with Employer MatchingMedical & Dependent Care Flexible Spending Accounts (FSA)Life InsuranceSick LeavePaid Time OffPaid Pregnancy & Childbirth LeavePaid Paternity LeaveHealth InsuranceHealth Savings Account (HSA) with Employer MatchingShort-Term & Long-Term Disability
• Medical & Dependent Care Flexible Spending Accounts (FSA)
• Health Savings Account (HSA) with Employer Matching
• Charity Matching Program
• Health Insurance
• Paid Time Off
• CoreGiving Volunteer Days
• 401(k) with Employer Matching
• Paid Paternity Leave
• Perks:Preferred Membership Pricing at Local & National CompaniesCoreGiving Volunteer DaysReferral ProgramCharity Matching Program
• Preferred Membership Pricing at Local & National Companies
• Paid Pregnancy & Childbirth Leave
• Sick Leave
• Life Insurance
• Short-Term & Long-Term Disability
• Referral Program

Training + Development

Interview process

Visa Sponsorship

Security clearance