Resident Experience Manager - Facilities - Stadium Centre at American Campus Communities in Tallahassee, FL | Kablio
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Resident Experience Manager - Facilities - Stadium Centre
American Campus Communities
Develops, owns, and manages high-quality student housing communities.
Oversee admin ops & resident experience in student housing community.
13 days ago ago
Experienced (8-12 years), Intermediate (4-7 years), Expert & Leadership (13+ years)
Full Time
Tallahassee, FL
Onsite
Company Size
1,800 Employees
Service Specialisms
Student Housing Development
Property Management
Construction Management
Financing
Leasing
Public‑Private Partnerships (P3)
Sector Specialisms
Residential
Buildings
Role
Description
financial management
work orders
payroll administration
key control
incident reporting
resident feedback
Conduct performance evaluations of direct reports and performance discussions with team members.
Serve as an American Campus representative and liaison in all interactions.
Run day-to-day administration of all aspects of the property.
Represent ACC as property leader at resident functions and marketing events.
Supervise entire office team, providing leadership that translates to an exceptional resident experience.
Work closely with Service Manager to own property financials, including purchasing and performance to budget.
Ensure effective record-keeping, communication and follow-up for all work orders and resident requests.
Manage administrative processes, including scheduling and payroll; implement best practices for improved effectiveness.
Manage the process to assist with collecting resident feedback and survey results, as well as creating action plans for improvement.
Recruit, hire, train, and develop direct reports to achieve operational objectives and to create a positive, engaging workplace for team.
Collaborate with supervisor and Human Resources on compensation adjustments for direct reports.
Partner closely with Service Manager to ensure property is consistently well-maintained and meets curb appeal standards.
Assist supervisor and Service Manager in the planning, preparation, and implementation of successful turnover processes.
Effectively resolve resident conflicts and disputes.
Maintain key control oversight, including key box access.
Responsible for management of day-on-day university relations; ensure consistent and ongoing communication with university partners.
Oversee administrative processes for incident reports, deposits, and invoices.
Exercise discretion in overseeing all resident communication, including events and notices.
Requirements
leadership
2 years
bachelor's
customer service
supervision
communication
2 years’ of leadership experience in student or multi-family housing, or similar industry
Bachelor’s degree in business or relevant field preferred
Skills in customer service, supervision, business administration, residence life, and a combination of business and student development skills.
Strong communication and collaboration skills
Benefits
Benefits:DentalVision401(k) with Employer MatchingMedical & Dependent Care Flexible Spending Accounts (FSA)Life InsuranceSick LeavePaid Time OffPaid Pregnancy & Childbirth LeavePaid Paternity LeaveHealth InsuranceHealth Savings Account (HSA) with Employer MatchingShort-Term & Long-Term Disability
Medical & Dependent Care Flexible Spending Accounts (FSA)
Health Savings Account (HSA) with Employer Matching
Charity Matching Program
Health Insurance
Paid Time Off
CoreGiving Volunteer Days
401(k) with Employer Matching
Paid Paternity Leave
Perks:Preferred Membership Pricing at Local & National CompaniesCoreGiving Volunteer DaysReferral ProgramCharity Matching Program
Preferred Membership Pricing at Local & National Companies
Paid Pregnancy & Childbirth Leave
Sick Leave
Life Insurance
Short-Term & Long-Term Disability
Referral Program
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
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Company
Overview
Founded in 1993
Year of establishment
The company was established in 1993 and has since become a leader in the student housing sector.
Over 160,000 students
Students served
The company provides a range of housing options for students across the United States.
Over 30 states
Geographic reach
The company manages properties across over 30 states in key university markets.
25,000 beds
Accommodation capacity
The company offers a range of housing options for students, including traditional apartments and premium communities.
Creates high-quality, purpose-built student housing communities near major universities.
Focused on the development, acquisition, and management of student housing properties.
Major projects include purpose-built student apartments, townhouses, and mixed-use developments.
Partners with universities to provide on-campus housing solutions.
Known for innovative and sustainable designs with cutting-edge amenities.
Culture + Values
Customer Focused: We listen and respond to our residents, communities, and partners.
Excellence in Service: We take pride in delivering exceptional customer service and operational excellence.
Collaboration and Teamwork: We work together, leveraging diverse perspectives and skills to deliver results.
Integrity and Accountability: We act with integrity and take responsibility for our actions.
Innovation and Improvement: We continuously improve our operations and embrace new ways to deliver value.
Environment + Sustainability
2040 Net Zero Goal
Sustainability Milestone
Achieving net zero emissions by 2040, marking a significant commitment to combatting climate change.
Committed to reducing energy consumption across all properties.
Continuously improving water conservation initiatives.
Incorporating energy-efficient systems into all new developments.
Aiming for sustainable building certifications such as LEED.
Inclusion & Diversity
50% Leadership
Gender Parity
Achieved gender balance in leadership roles, with women holding equal representation to men in key decision-making positions.
Establishment of an Inclusion and Diversity Council to drive change
Commitment to creating a workplace where all employees feel valued and respected
Focus on diverse recruitment and talent development initiatives
Employee Resource Groups (ERGs) to support diverse communities within the company
Articles
Wikipedia – American Campus Communities
Five Little Known Facts: American Campus Communities
Crunchbase profile