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[LTA-QSC2] ASSISTANT MANAGER, QUALITY SERVICE PLANNING (1-YR CONTRACT)
Land Transport Authority (Lta) Singapore
Enhancing productivity and efficiency of service delivery chain, managing feedback system, coordinating with stakeholders, and ad-hoc duties.
15d ago
Experienced (8-12 years), Junior (1-3 years), Intermediate (4-7 years)
Contractor
Singapore, Singapore
Hybrid
Company Size
4,612 Employees
Service Specialisms
Engineering
Consulting
Project Management
Design
Technical Services
Construction services
Sector Specialisms
Land Transport Infrastructure
Rail System
Bus Services
Cycling Paths
Expressways
Public Transport Connectivity
Walk and Cycle Options
Transport Technology
Role
What you would be doing
system management
performance monitoring
stakeholder engagement
case monitoring
system updates
user testing
- Assist in the day-to-day management of the feedback management system, which includes following up on incident tickets and conducting regular access reviews
- Assist in monitoring the performance and quality of the Contact Centre, including managing and attending to case escalations and feedback received.
- Work closely with internal and external stakeholders and divisions to gather requirements, drive initiatives and maintain effective information flow across teams.
- Monitor case progress and issue timely reminders to ensure all cases are resolved within defined service level agreements.
- Updating system configurations to reflect organisational changes
- Perform ad hoc user testing (such as for UAT, POC, beta trial) related to system enhancements, communication channels or initiatives driven by the team.
What you bring
problem solving
time management
team player
project management
quick thinker
analytical
- Adept at problem-solving, resourceful and proactive.
- Able to multitask, prioritise and have good time management.
- Meticulous and inquisitive with strong follow-up skills.
- Flexible, open to new ideas and able to implement solutions effectively.
- Strong team player with a high level of initiative and able to work independently and under pressure.
- Excellent verbal and written communications and project management skills; able to collaborate and work closely with internal and external stakeholders.
- Quick thinker, agile and able to learn things on the fly.
- Knowledge in any discipline, preferably a customer service-oriented and analytical individual with strong desire to constantly learn and make improvements.
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- meticulous and inquisitive with strong follow-up skills, may require medical declaration and/or further assessment as part of shortlisting process
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Company
Overview
30% energy recoup
Efficiency in public transport
Trains recover 30% of energy via regenerative braking, enhancing overall efficiency.
SGD 6.6 billion funding
Government support for expansion
Allocated in FY2023 to support ongoing infrastructure expansion and upgrades nationwide.
1998 ERP tolling system
Smart mobility initiative
Launched Electronic Road Pricing (ERP) system to manage traffic flow efficiently.
- Unified multiple agencies in 1995 to address Singapore's rapidly growing land transport needs.
- Expanded rail, road, cycling, and pedestrian networks through strategic masterplanning.
- Landmark projects include the Thomson–East Coast, Cross Island, and Jurong Region MRT lines, along with road widening initiatives.
- Active in engineering, constructing bridges, expressways, cycling paths, and EV-charging infrastructure.
- Champions innovative trials, such as driverless public buses and autonomous logistics vehicles.
- We work with a customer-centric approach, ensuring our services meet the needs of the public.
- We embrace innovation and technology to continually improve our services and infrastructure.
- We collaborate and work as a team, fostering a culture of mutual respect and accountability.
- We strive for excellence in everything we do, with integrity and professionalism.
By 2045
Net-Zero Emissions Target
The authority has set a ambitious goal to achieve net-zero emissions by 2045.
- Promoting the use of green vehicles, including electric buses and EV infrastructure.
- Reducing the carbon footprint of land transport by improving energy efficiency.
- Expanding sustainable transport systems such as rail networks and cycling paths.
- Integrating green technologies and practices into transport infrastructure planning and design.
- Creates an inclusive workplace by promoting a fair and supportive environment for all employees.
- Strong focus on gender diversity, with efforts to attract more women into the transport sector.
- Initiatives aimed at improving career development opportunities for women in leadership positions.
- Committed to ensuring all employees are treated with respect and fairness, regardless of background.
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