Major U.S. energy company generating, transmitting and distributing electricity and natural gas.
Maintain records and process work orders for transmission and distribution systems
8 days ago ago
Junior (1-3 years)
Full Time
Cincinnati, OH
Office Full-Time
Company Size
26,413 Employees
Service Specialisms
Energy Services
Utility Management
Electric Power Generation
Renewable Energy
Infrastructure Development
Energy Efficiency
Environmental Services
Transmission and Distribution
Sector Specialisms
Utilities
Coal & Natural Gas Power
Wind Power
Electric Power
Gas Distribution
Renewable Energy
Electric Grid Upgrades
Natural Gas
Role
Description
data entry
report generation
work orders
database maintenance
system analysis
scheduling coordination
Compiling, typing and reporting various system related data associated with the day to day operations.
Resolving simple differences that arise between the Company and customers or their agents.
Processing and entering data into the payroll system.
Assembling and processing drawings, sketches, R/W releases, Construction Work Notices, permits, inspections, work orders, list of material and other papers for transmittal within the department and other departments.
Attending and successfully completing any training required for the job.
Reserving, issuing and assigning proper capital, jobbing and specific work orders for betterment, improvements, abandonment and reimbursement.
Operating computer equipment, to be able to enter, revise and extract data to update company records.
Contacting representative(s) of other companies and public authorities as well as other departments, divisions and sections within the Company to assist in coordinating the scheduling of construction and maintenance work.
Maintaining a working knowledge of Company policies and procedures as they relate to internal and external customers’ projects and inquiries.
Coordinating, maintaining and updating various paving related programs, data base tables, and generating various reports. Preparing and generating final paving restoration documents for the contractors; posting work orders and other data to corporate data bases.
Analyzing error messages, determining the cause and taking necessary steps to correct for various systems.
Assisting with and/or presenting training for appropriate Company clerical personnel.
Obtaining authorized approvals, checking invoices and price sheets in connection with agreements and contracts of various kinds, maintaining accurate records for processing and payment of outside agencies invoices.
Supplying record information to Company personnel, other utilities and outside agencies by telephone, radio, mail or computerized mechanisms.
Analyzing, balancing, reconciling and processing work orders dealing with transmission and distribution plant.
Preparing maps for updating of construction drawings and completed W.O.’s through the use of a computer work station for exception reporting.
Maintaining the master tax district record, and controlling the recording of transfers related to the annexations, school or fire district changes.
Reviewing, analyzing and processing the paperwork supplied by field personnel associated with completed transmission and distribution system installations. Performing data entry and final job completion processing through Company computer systems.
Ordering material, scheduling the delivery of supplies and equipment as directed by field and office personnel.
Operating and performing simple service on office machines.
Assisting in obtaining, distributing and tracking right-of-ways, permits and proposals with other departments, utilities, governmental agencies and customers.
Requirements
keyboarding
pc applications
customer service
conflict resolution
plant accounting
3+ years
Must have a basic knowledge of simple office machinery, including 10 key calculators, copiers, faxes, etc.
Having knowledge of Energy Delivery’s policies and procedures.
Must have keyboarding skills; which includes the ability to operate a typewriter, word processor or PC.
Acquiring a working knowledge of the PC and mainframe applications; and the ability to learn and apply any existing or new software applications. Receiving and acting upon departmental and inter-company calls and inquiries from customers, contractors, developers, electricians, installers and other non-company personnel requiring attention and seeking solutions to generate maximum customer satisfaction.
Must have Customer Service skills, which include being able to indicate through actions and decisions a sense of importance of understanding and serving the customer (internal and external); anticipating customer needs; taking action to overcome obstacles and seeking solutions to satisfy customers; in order to assist and advise on customer requests and relate information to others.
Must respect the confidential nature of the information encountered in this work.
Must possess practical learning skills which would include assimilating and applying in a timely manner, new job related information that may vary in complexity.
Must possess skills in basic conflict resolution, which includes being able to solve routine problems or knowing who to call.
Must have had at least three (3) years experience in the following: Assistant Electric Operations Clerk, Gas Document Administrator 1, Senior Stenographer, Assistant Plant Records Clerk or Order Processing Representative, or the equivalent.
Performing similar or less skilled work as assigned.
Must be able to communicate clearly and concisely; expressing ideas effectively in individual and group situations. Adjusting language and terminology to the characteristics and needs of the audience.
Acquiring knowledge of all forms used in engineering, construction, standards, operations and maintenance projects in Energy Delivery.
Demonstrating the following required skills within 2 years of entering this job classification:
Must pass an examination as specified by the department for entrance into this job classification.
Acquiring a working knowledge of Plant Accounting needs and a detailed knowledge of all units of property.
Acquiring knowledge of the transmission and distribution infrastructure.
Must possess the initiative to acquire new skills that would be required to solve customers’ inquiries.
Acquiring knowledge of work codes, accounts and knowing how and when to use this knowledge in the processing of work orders.
Must be adaptable; which includes being able to plan, schedule, meet deadlines and manage multiple priorities in varying environments, tasks and responsibilities or with different people.
Acquiring basic map reading skills and knowing construction symbology and terminology.
Must have decision making skills which include being able to make decisions independently.
Benefits
Hybrid Mobility Classification – Work will be performed from both remote and onsite locations after the onboarding period. However, hybrid employees should live within a reasonable daily commute to the designated Duke Energy facility.
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
$29 billion
Annual Revenue (2023)
The company reported impressive financial performance, achieving significant revenue in 2023.
58,000 MW
Total Generation Capacity
A diversified portfolio including coal, gas, nuclear, hydro, wind, and solar.
8 million
Electricity Customers
Serves a substantial number of electricity users across multiple states.
$210 million
HQ Renovation Cost
The iconic LEED-Platinum skyscraper in Charlotte cost significantly to build.
Grew from a regional power provider into one of America's largest energy holding companies.
Manages a diversified generation portfolio—coal, gas, nuclear, hydro, wind and solar.
Typical projects include grid modernization, pipeline infrastructure, renewable energy build-outs and nuclear operations.
Charlotte headquarters anchors an iconic LEED-Platinum skyscraper reshaping the city skyline.
Culture + Values
Honesty and integrity are at the core of all we do.
A culture of transparency, high performance and pride among employees.
Behaviors, as well as results, matter in our company.
A Culture of Accountability enabling anonymous reporting and consistent enforcement.
Our Ethics and Compliance Program is designed to foster a culture of ethical and compliant behavior.
Environment + Sustainability
44% reduction
Scope 1 Carbon Emissions
Achieved a 44% reduction in Scope 1 carbon emissions since 2005, equivalent to removing 13 million vehicles from the road.
48% reduction
Electric‑Generation CO₂
Reported a 48% reduction in electric‑generation CO₂ emissions from 2005 levels as of 2023.
50% reduction target
Carbon Emissions by 2030
Committed to reducing carbon dioxide emissions by at least 50% from 2005 levels by 2030.
Double renewables by 2025
Renewables Portfolio Expansion
Planning to expand the renewable energy portfolio from 11,900 MW to 30,000 MW by 2035, with an intermediate goal to double it by 2025.
Net‑zero CO₂ emissions from electric generation by 2050
31% reduction in carbon emissions since 2005 (prior to 2030 acceleration)
Methane‑neutral natural gas distribution by 2030
Less than 5% energy from coal by 2030; full coal exit by 2035
Expanded net‑zero target to include Scope 1, 2, and certain Scope 3 emissions
Smart, self‑healing grid avoided over 1.5 million outages & 3.5 million outage hours (2023)
Targeting 80% reduction in electric‑generation CO₂ by 2040
Inclusion & Diversity
100% Score
LGBTQ Equality Index
Achieved a perfect score on the Human Rights Campaign's Corporate Equality Index, demonstrating commitment to LGBTQ-friendly policies.
500 Members
LGBTQ Equality ERG
The WeR1 LGBTQ Equality Employee Resource Group has nearly 500 members, supported by senior leadership to foster inclusion and professional development.
Reflecting the communities we serve and strengthening our culture of inclusion and belonging (foundation principles)
Diversity & Inclusion Councils and Employee Resource Groups drive inclusion and professional development
Strategic goal: attract, engage and retain a talented, diverse workforce
Strategic goal: create an inclusive workplace where everyone is empowered
Strategic goal: embrace diverse perspectives including culture, background and gender