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Client Response Team Operator - Night Shift
Linaker
Provides integrated facilities management services to clients across various sectors.
First point of contact for reactive and proactive repair requirements, scheduling and liaising with engineers, and ensuring completion of issues efficiently.
12d ago
Junior (1-3 years), Intermediate (4-7 years)
Full Time
St Helens, England, United Kingdom
Field
Company Size
250 Employees
Service Specialisms
Property Maintenance
Building Services
Mechanical and Electrical Services
Facilities Management
Planned and Reactive Maintenance
Energy Management
Building Refurbishment
Sector Specialisms
Commercial
Residential
Corporate
Leisure
Role
What you would be doing
daily reports
client relations
scheduling
reputation management
client support
customer follow-up
Run Daily reports on CAFM system.
Build strong internal and external relationships.
Using the inhouse system you will schedule and liaise with the appropriate engineer / contractor to ensure completion of all reported issues efficiently.
Protect the companys reputation by ensuring the company is always portrayed in a good light and carrying out any other reasonable duties deemed necessary to ensure the business can fulfil its moral and legal duties and obligations.
Act as the first point of contact for the client to discuss maintenance issues within their property.
Follow up with customers to identify areas for improvement.
What you bring
slas/kpis
ms office
problem solving
relationship management
customer interaction
multitasking
When scheduling works you will be contractual aware of certain KPIs, SLAs etc. Linaker need to adhere too.
Good basic written and numerical skills and comfortable working with Microsoft office.
A bonus would be if you have experience working for a service provider with an understanding of SLAs, KPIs, compliance, quote turnaround etc. (not a dealbreaker if you dont).
A background / understanding of general engineering practices (a nice to have but not essential).
A natural problem solver, who thrives under pressure. Can stay cool and calm in the face of adversity and can demonstrate empathy when overcoming challenges.
Strong relationship management skills internal and external.
Ideally experience of working in a fast-paced helpdesk.
Exceptional customer interaction skills, quick thinking and an enthusiastic person who is a confident communicator.
Previous experience of working to deadlines and multitask.
Benefits
A competitive starting salary with annual pay reviews.
Full training by a welcoming, supportive team
Modern, comfortable offices with an endless supply of tea & coffee
Health care, life insurance and medical insurance available after a qualifying period.
Free parking but also accessible via public transport
Plenty of opportunity for progression.
Various team socials with annual Linaker Fest summer conference
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
yes, for company reputation protection and to ensure legal obligations are met.
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