Call Center Rep - Inbound

Description

Position Summary: Inside Sales Representatives are responsible for speaking with potential customers regarding their product needs and scheduling the customer for a sales consultation. Customer leads are generated through multiple lead generation channels including, but not limited to, event marketing, digital ads, radio, and television.

Leaf Home will recruit, hire, train, and promote persons in all job titles without regard to race, color, ancestry, national origin, gender identity or expression, sexual orientation, marital status, religion, age, results of genetic testing, veteran status, or physical/mental disability (except where the disability prevents the individual from being able to perform the essential functions of the job and cannot be reasonably accommodated in full compliance with the law).

• Serve as initial point of contact for potential customer via phone and email
• Document and update customer interaction within customer relationship management (CRM) system
• Promote teamwork through consistency, reliability and group cohesiveness
• Review information provided by customer to confirm accuracy, determine availability for in-home sales consultation
• Overcome objections from potential customer regarding scheduling, cost, etc. to schedule sales consultation as soon as possible
• Initiate outbound calls for digital advertisement sales leads generated
• Use learnings from comprehensive training program to successfully set customer leads
• Answer inbound calls received through multiple lead generation channels in a prompt and professional fashion
• Apply active listening skills through the ability to comprehend information presented and respond thoughtfully.
• Focus efforts on maximizing lead conversion from initial contact to set appointment

Requirements

• Ability to thrive in a fast-paced, high-energy, team-oriented
• Excellent verbal and written communication skills are required for communicating with internal and external parties
• Detail-oriented and can focus on the task at hand,
• Proficiency using Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Project, and/or Access)
• Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status)
• High School Diploma or equivalent
• Ability to learn sales systems and processes for inside sales center
• Ability to juggle various work activities
• Casual Dress – Be comfortable while taking with potential customers

Benefits

• Training & Advancement – All of your training is paid and Growth equals more opportunity for all employees – our leadership team is developed from within!
• Free Benefits – Heath, Dental, and Vision are FREE for employees! Our company paid plans also offer low co-pays and low deductible too! Gym reimbursement is also included!
• Meals – No such thing as a free lunch…almost…we provide fresh meal delivery at under $5 per meal
• Weekly Performance Focused Pay – base hourly rate + unlimited incentive based on daily, weekly, monthly goals…top agents make $30+ per hour…we win together, the better we do, the more you make

Training + Development

Interview process

Visa Sponsorship

Security clearance