Manages UK residential rental properties for private investors, delivering quality and affordable homes
Lead and oversee property viewings, working to individual and team KPIs to drive occupancy and conversion. Provide regular, data-informed feedback to the Head of Resident Services regarding property condition and pricing to support strategic decision-making.
Working pattern: Three days per week, flexibility around specific days. This is an on-site role, managing our properties in Durham, Sunderland, Stockton-on-Tees.
Supporting this function, the Resident Services Manager will take a proactive role in resident acquisition through property viewings, uphold asset integrity via regular building inspections and enhance resident satisfaction by coordinating community initiatives and providing responsive, high-quality support.
Foster strong, positive relationships with residents across your region, embodying Ocasa’s values in every interaction. Lead the planning and delivery of approved community events that enhance resident satisfaction and align with budgetary guidelines.
Ensure the completion of regular portfolio inspections to maintain safety, cleanliness, and presentation standards. Maintain accurate records and ensure compliance with health and safety protocols. Oversee the secure management and auditing of all property keys. Work with the FM team and in particular the Compliance Manager to provide on-site support in relation to day to day compliance related activity.
Supporting the centralised functions
The Resident Services Manager plays a pivotal role in shaping the resident experience across our Ocasa communities. This position is instrumental in driving service excellence, fostering community engagement, and ensuring operational standards are consistently met.
Champion Ocasa’s leasing walk and brand standards across all sites. Monitor adherence and report deviations to central teams for resolution. Coordinate and lead open days, with or without external support, in collaboration with tenancy management teams.
Support other areas of the business, such as Lettings, during peak times.
Act as the key liaison with the maintenance helpdesk, ensuring timely resolution of repairs and high-quality outcomes through inspections and spot checks. Maintain clear communication with residents throughout the process.
This role will look after our buildings within the North East region (Durham, Sunderland and Stockton-on-Tees).
The successful candidate must, by the start of the employment, have permission to work in the UK.
Regular travel is required across the portfolio, travel expenses can be reimbursed in line with the expenses policy. Travel may include overnight stays. A valid UK driving license is required for this role.
We require all candidates that have been offered employment with us to complete a background check that will include eligibility to work in UK, employment referencing, DBS check, and depending on the role, further checks may need to be conducted.
Company Benefits