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Sr Technical Support Specialist
Astec
Diagnose and resolve equipment issues remotely, support customers and train staff.
10d ago
Intermediate (4-7 years), Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Chattanooga, TN
Field
Company Size
3,700 Employees
Service Specialisms
Equipment Manufacturing
Aftermarket Parts and Service
Asphalt Plant Supply
Asphalt Paving Equipment
Aggregate Processing Equipment
Recycling Equipment
Material Handling
Concrete Production Equipment
Sector Specialisms
Infrastructure
Aggregates
Mining
Road Building
Concrete Production
Industrial Automation
Asphalt Plant Control Systems
Aggregate Processing
Role
What you would be doing
reporting
product development
bulletin creation
remote diagnosis
technical training
quality support
- Work closely with the functional leadership, Product Support Managers, and office support staff to ensure accurate reports, and associated billing.
- Assist with new product development.
- Work cross-departmentally to develop and publish bulletins / technical articles to address common issues with diagnostics, repair, and maintenance.
- Occasional travel to dealer or customer location for diagnostics and dealer assistance
- Diagnose and resolve complex technical issues remotely leveraging reference materials, software applications, and tools to promote maximum uptime for the customer.
- Support internal company resources in developing course curriculum to provide formal training to customers in a classroom environment.
- Provide formal training to customers, fellow employees in the field or a classroom environment.
- Leads cross functional groups to create training materials and advise staff members on best practices and cost-effective solutions.
- Assist in designing and creating training material for other staff members and customers.
- Occasional travel to dealer or customer location for skills development, diagnostics, and dealer assistance
- Support Quality Improvement Teams efforts to rapidly resolve manufacturing, assembly, and design related issues.
- Support Quality Improvement Teams efforts to rapidly identify manufacturing, assembly, and design related issues.
- Provide mentorship to Tier I, II, and other Tier III technicians.
- Provide technical support of certain Astec equipment as part of the 24/7 Astec Technical Assistance Center (ATAC)
What you bring
electrical circuits
blueprint reading
power transmission
microsoft office
high school
5 years
- Knowledge of electrical and electronic circuits
- Honesty and integrity in all aspects of business
- Basic arithmetic skills, computer skills (Microsoft Office)
- Capable to manage conflict and resolve issues most positively for all parties concerned.
- Considered to be a subject matter or product line expert in multiple equipment categories.
- Clearly documents technical details in case management system.
- Good written and oral communication skills.
- Ability to read and understand mechanical, electrical, and electronics blueprints and designs.
- Minimum 5 years’ experience in construction, manufacturing, or related fields
- Demonstrated critical thinking skills.
- Willingness and ability to occasionally travel domestically and internationally.
- Prefer 5 years’ experience in the Aggregates, Road Construction, HMA, Concrete, or Combustion Industries
- Excellent communication skills, both oral and written
- High school diploma is required; college degree is a plus.
- Maintains positive and professional attitude with customers, co-workers.
- Expert level understanding in multiple product lines
- Excellent written and oral communication skills.
- Knowledge of circuitry, pneumatic, hydraulic, and applicable power transmission equipment
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
Company
Overview
- Founded with a vision to provide innovative equipment solutions to the construction industry.
- A leader in the design and manufacturing of equipment for road building, aggregate processing, and energy sectors.
- Delivers reliable, durable machinery that helps build infrastructure and energy projects around the world.
- Known for pioneering technologies in asphalt mixing, crushing, screening, and environmental solutions.
- Astec's commitment to product innovation has shaped major projects globally, from highways to power plants.
- Throughout its history, Astec has led with a forward-thinking approach to sustainability in construction.
- The company’s diverse portfolio spans across infrastructure development, industrial energy solutions, and more.
- Astec’s impact can be seen in projects that range from municipal infrastructure to global energy plants.
- Safety
- Devotion
- Integrity
- Respect
- Innovation
Net-zero by 2050
Carbon Emissionç›®æ ‡
Committed to achieving net-zero carbon emissions in asphalt production and construction by 2050.
2050 Net-zero Goal
Industry-wideç›®æ ‡
Joined NAPA’s 'The Road Forward' initiative to support industry-wide net-zero by 2050.
2023 Solar Install
Solar PanelsInstalled
Installed solar panels at the Johannesburg, South Africa manufacturing site in 2023 to reduce reliance on fossil fuels.
- Aims to decrease carbon footprint of global manufacturing operations and processes
- Joined DOE Better Plants program to set and meet voluntary energy performance goals
- Upgraded LED lighting at 12 manufacturing sites
- Tracking and reducing electricity, water, natural gas consumption, waste streams and water usage
- Designing products (e.g. Cold Planers, Double Barrel mixers, Concrete plants) to support high recycled asphalt or low-carbon concrete with partners like CarbonCure
- Partnering with CarbonCure to reduce embodied COâ‚‚ in concrete batching
- Internal baselines established for GHG emissions and utility usage to guide reduction efforts
- Launched a Women in Leadership group to support career development for women (2021–2022 reporting period)
- Corporate Sustainability Report (2021–2022) highlights investment in employee well-being, ethical operations and workplace safety
- No publicly disclosed gender parity goals or workforce gender distribution percentages
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