Technical Support Specialist

Description

• Provide technical support of certain Astec equipment as part of the 24/7 Astec Technical Assistance Center (ATAC)
• Work cross-departmentally to develop and publish bulletins / technical articles to address common issues with diagnostics, repair, and maintenance.
• Diagnose and resolve complex technical issues remotely leveraging reference materials, software applications, and tools to promote maximum uptime for the customer
• Occasional travel to dealer or customer location for diagnostics and dealer assistance
• Work closely with the functional leadership, Product Support Managers, and office support staff to ensure accurate reports, and associated billing.

Requirements

• Prefer experience in the Aggregates, Road Construction, HMA, Concrete, or Combustion Industries
• Minimum 0-2 years’ experience in construction, manufacturing, or related fields
• Maintains positive and professional attitude with customers, co-workers.
• Clearly documents technical details in case management system.
• Knowledge of circuitry, pneumatic, hydraulic, and applicable power transmission equipment
• Capable to manage conflict and resolve issues most positively for all parties concerned.
• Excellent communication skills, both oral and written
• Honesty and integrity in all aspects of business
• Knowledge of electrical and electronic circuits
• Ability to read and understand mechanical, electrical, and electronics blueprints and designs.
• Willingness and ability to occasionally travel domestically and internationally.
• High school diploma is required; college degree is a plus
• Basic arithmetic skills, computer skills (Microsoft Office)

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance