Senior Client Services Manager

Description

You will join a welcoming and supportive group of colleagues at Home, providing purposeful leadership at the Young Peoples Service. In this capacity you will motivate and support the team to help young people develop independent living skills as they transition from the service into their local community.

• Lead, coach, and inspire the team to deliver person‑centred services measured by KPIs, surveys and performance outcomes.
• Act as Safeguarding Lead, ensuring customer safety, wellbeing and compliance with safeguarding standards.
• Oversee health and safety checks, risk assessments and maintain accurate service records.
• Manage contracts, budgets and KPIs while building strong relationships with stakeholders and commissioners.
• Balance operational delivery with flexibility, managing diary, adapting hours to customer needs and providing paid on‑call cover.
• Use technology confidently for planning, training, record‑keeping and team collaboration.

Requirements

• Demonstrate strong people skills to motivate, support growth and challenge behaviours that conflict with organisational values.
• Possess a deep understanding of customer circumstances and a passion for advocacy.
• Experience managing supported or care environments; housing management experience is desirable.
• Experience in people management, overseeing multiple services and/or managers.

Benefits

The Senior Client Services Manager position is based in Batley, West Yorkshire, offering a permanent full‑time role (37.5 hours per week) with a salary of £28,174 to £30,804 per annum plus a cash health plan and on‑call session payment of £14.30. A Certificate of Sponsorship is not available for this role.

This role offers the chance to make a real difference and grow as a leader within one of the UK’s top 10 Great Places to Work, in an environment that truly cares about its staff.

Practical requirements include a vehicle insured for business use (mileage reimbursed) and an Enhanced DBS check, which the employer will fund.

• Receive 34 days leave (pro‑rated) including bank holidays and a “me day”.
• Paid time off for volunteering.
• Matching pension contributions up to 7% with life assurance of 3× basic salary.
• Health cash plan saving up to £1,140 yearly covering dental, optical and therapies.
• Career development path with excellent training package.
• Additional benefits such as supermarket discounts and travel expense reimbursement.

Training + Development

Interview process

Visa Sponsorship

Security clearance