Enforces the Employee Handbook, Community Manager Expectations, Operations Policy and Procedure Manual and all relevant manuals contained therein, such as Preventative Maintenance, Yardi, etc., as well as the procedures related to Compliance (Section 42, Section 8, etc.).
Works with residents in establishing good communication and resident retention programs; and resolves resident issues in a fair and timely fashion.
Ensures all maintenance requests are handled promptly, efficiently and in accordance with Dominium’s policies and procedures. Continuously inspects the property for improvements, recording deficiencies and taking the necessary action within approved budgetary allocations. Ensures property is in a presentable condition at all times by walking the property including vacant units, grounds, and interior common areas regularly. Reviews work order response time and follows up with residents to see if the work orders were done to their satisfaction.
Ensures office procedures are followed and completed in a timely manner, including accurate data entry for report submissions. Checks important audit issues daily – key boxes, staff appearance, job postings, etc.
Meets with staff to go over all relevant business, including discussion of occupancy goals, renewals, and projections. Prepares and conducts orientation and training with employees and partners with Human Resources as needed. Prepares and conducts performance reviews for employees and makes recommendations for salary increases and/or advancement. Hires and terminates employees in accordance with company policy/procedure, Federal and State laws and under the direction of the Area/Regional Manager and Human Resources. Maintains employee records for attendance, PTO, employee performance management, etc.
Responds to internet leads and reviews weekly traffic reports, closing ratios by employee, outstanding renewal opportunities, and guest card follow-up procedures. Reviews and signs all lease agreements. Partners with corporate Marketing as needed.
Process applicant files for screening and in accordance with property’s designated housing program(s) (Section 8, Vouchers, Section 236, Section 42, Bonds, 4D, etc.) in a timely and accurate manner.
Collects rent and all monies due on the first of the month. Maintains very thorough collection procedures including knocking on doors. Sends the files for evictions in a timely manner and ensures files go to collection agency in accordance with policy.
Follows Dominium purchase order and purchasing procedures. Oversees and adheres to all appropriate company accounting directives. Works within the established budget and notifies the Area/Regional Manager of any possible variations immediately.
Reports accidents and emergency situations immediately. Addresses and corrects all internal and external audit findings in the designated time frames. Maintains and/or documents all community records, files, and reports in property management database. Conducts monthly safety meetings with all staff.
Supervises all outside contractors or vendors working on the property to ensure quality workmanship and that work is completed as outlined by the contract(s).
Maintains daily operations and may be expected to fulfill duties of any open position which may include caretaking, housekeeping, grounds keeping, and light maintenance duties to ensure physical curb appeal and cleanliness of the community. Acts as a liaison between corporate staff and on-site management and/or maintenance personnel.
Handles all details of move-ins and move-outs, giving special attention to unit inspection checklists. Reviews move out charges to maximize chargebacks and compares this to the move-out checklist.
Requirements
ms office
yardi
arm
cos
ram
accounting
Strong verbal and written communication skills (English) and ability to speak in front of groups of people. The ability to speak a second language is a plus.
Stays current and knowledgeable of federal, state, and local laws and regulations as they relate to the management of the property (or properties) and the needs of the residents.
Proficient in MS Office Suite (Word, Excel, Outlook). Yardi experience preferred.
Must be reliable and have exceptional time management and organizational skills.
2-year degree (4-year degree preferred) in a related field or equivalent combinations of education and experience. Accredited Residential Manager (ARM), Certified Occupancy Specialist (COS), Resident Apartment Manager (RAM), or similar designation preferred.
Must be able to think independently, work with minimal supervision, and coach, mentor and manage others.
Accounting and administrative background preferred.
Three years of multifamily property management experience required; tax credit experience preferred.
Benefits
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Training + Development
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Interview process
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Visa Sponsorship
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Security clearance
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Company
Overview
Founded in 1972
Year Established
The company has been operational since its founding in 1972, establishing a strong presence in the affordable housing sector.
Over 1,400 employees
Workforce Size
With over 1,400 employees, the company operates across multiple states, driving growth in affordable housing.
Thousands of residential units
Portfolio Scale
The company manages thousands of residential units across urban and suburban locations in the U.S.
Over 40 Years
Experience in Affordable Housing
Over 40 years of experience in creating and revitalizing affordable housing communities.
Creates and manages high-quality residential communities.
Develops both market-rate and affordable housing projects.
Partners with local governments, non-profits, and stakeholders to provide housing solutions.
Engages in commercial real estate developments alongside residential projects.
Balances quality with affordability, maintaining leadership in its field.
Culture + Values
Entrepreneurial Innovation: We are never satisfied with the status quo. We use creative problem-solving to consistently improve and consider failure an opportunity to quickly learn and adapt.
Developing People: We know that people drive our success at every turn. We are committed to helping our employees grow, which ultimately contributes to the enduring value we create.
Growth Mindset: We believe in the art of the possible, and that we can be better tomorrow than we are today. We are determined to overcome obstacles and are relentless in the face of failure.
Execution: We know that excellence is a product of execution and take pride in delivering on our commitments. We know that strong execution builds trust with all our key stakeholders.
Environment + Sustainability
53% Carbon Reduction
Carbon Emissions Reduction
The company reduced carbon emissions from power generation by 53% compared to the 2005 baseline.
50% Methane Cut
Methane Emissions Reduction
Methane emissions were reduced by 50% compared to the 2010 baseline.
9,000 MW Solar Power
Solar Energy Capacity
The company operates 9,000 MW of solar energy capacity, capable of powering 2.25 million homes.
12,000 MW Renewables
Total Renewable Capacity
The company operates 12,000 MW of renewable energy capacity, including solar and wind.
Committed to achieving Net Zero carbon and methane emissions by 2050.
Scope 1-3 emissions target includes direct, purchased-power, fuel, and customer-use emissions.
Installed utility meters in 16 facilities across 3 states in 2023 for real-time energy and water tracking.
Reduced landfill waste by 33% at supply-chain warehouses (vs. 2020); diverted >270,000 lb of wood since 2022.
Recycled >100,000 lb of food scraps and compostable containers in 2023; diverted 96% of FFE from landfills across three office renovations.
55 energy-water-waste initiatives earned A-minus from CDP for Climate, Water Security and Supplier Engagement in 2023.